Join to apply for the Field Service Engineer - Road Machinery role at Ing.-Büro per|con|pro Training and consulting for the project propelled economy
About the Role
We are looking for a Field Service Engineer - Road Machinery who will be part of a team of engineers covering the central belt of Scotland. The focus of this role is to ensure we deliver a first class service to both internal & external customers, actively seek revenue opportunities and discuss these with customers, Customer Support Representatives and your Line Manager.
What you will be doing
* Service and repair Dynapac Machinery, Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition and at the time of job completion.
* Be able to work overtime as and when required and to honour reasonable call out requests.
* Attend any relevant product or systems training courses.
Requirements
Knowledge, Skills and Experience
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e., NVQ 3/C&G)
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost conscious mindset to ensure maximum profitability.
* Ability to problem solve and high level of diagnostic skills.
* Confident using computer systems and Outlook.
* High levels of attention to detail.
* Conscientious in all aspects of the job.
* Highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature/systems.
Desirable
* Experience of welding and fabrication.
Benefits
* 5% Employer Pension contribution.
* 25 days annual leave + Bank Holidays.
* Cycle to Work Scheme.
* Life Assurance 4× annual salary.
* Yulife Wellbeing App offering discounts and vouchers.
* Financial/Physical/Mental Health Counselling and Coaching sessions.
* Free will writing service.
* EAP, which includes 24/7 Doctor access.
* Healthshield Cashplan for all employees.
* Family Friendly policies.
* Company events.
Seniority level
Entry level
Employment type
Contract
Job function
Repair and Maintenance
Location
Glasgow, Scotland, United Kingdom
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