Programme operations coordinator

ClosingDate: 23.59 hours BST on Thursday 25 June 2026

InterviewDate: Tuesday 14 July 2026

Reference: 0823-26

ReleaseDate: Thursday 11 June 2026

We are seeking an organised, customer‑focused and detail‑oriented Programme Operations Coordinator to assist the delivery of programme administration, assessment processes and student record management across the University. This is an excellent opportunity for an experienced administrator who enjoys working in a fast‑paced environment and making a positive impact on the student experience.

Working closely with academic colleagues and professional services teams, you will provide high‑quality administrative support, maintain accurate student records, and help deliver an excellent service to students throughout their academic journey.

Key responsibilities

• Maintaining accurate student, module, and programme information within the student records system, ensuring data integrity and compliance with University regulations.
• Supporting the planning and delivery of key academic activities throughout the student lifecycle, including module diets, module selection, timetabling, assessments, progression and awards.
• Coordination of assessment‑related activities, including coursework administration, examination paper arrangements, assessment boards, and the processing of results and awards.
• Coordination and administration of committee governance processes, including meeting planning, agenda and paper management, minute‑taking, action monitoring, and ensuring compliance with University regulations and record‑keeping requirements.
• Responding professionally and efficiently to enquiries from students, academic staff, and professional services colleagues, delivering excellent customer service.
• Working collaboratively with colleagues across the University to ensure the smooth operation of academic programmes and a positive student experience.
• Contributing to continuous improvement initiatives, ensuring services remain efficient, effective, and student‑focused.
• Participating in key University activities and events, including Welcome Week, enrolment, re‑enrolment, and graduation ceremonies

You will have proven experience in administrative roles within stakeholder‑focused environments. Strong organisational skills, excellent communication, and a keen eye of detail are essential, along with the ability to meet multiple deadlines effectively. Knowledge of Tribal SITS or similar student record systems and experience working within a programme administration function in higher education would be desirable. You will be confident handling a range of enquiries and committed to delivering excellent service in a diverse university environment.

What we offer

• Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
• Excellent training and development opportunities.
• A generous annual leave scheme with 25 days bookable leave and a further 13 days bank holiday and University Closure days.
• Everyday discounts to a number of activities and retailers.
• Great family friendly policies.
• On site gym and pool with discounted staff membership available.
• Further information on our Benefits and Rewards can be found here.

This role does not meet the eligibility criteria for new applicants to the Skilled Worker visa route. See here for information about Skilled Worker eligibility criteria: https://www.gov.uk/skilled-worker-visa

Anonymous shortlisting will be carried out for this role as part of Aston University’s commitment to equality and diversity and ensuring a fair and consistent approach to recruitment. Personal details that are included on application forms, including the candidate’s name and address will not be disclosed to the shortlisting panel. CVs will not be considered as part of the shortlisting process.

The University celebrates the rights of freedom of speech and academic freedom and is committed to maintaining and protecting these rights within the law. An offer to work at Aston University will never be denied on the basis of an individual’s lawful expression of their beliefs, ideas or opinions.

Aston University is an equal opportunities employer and welcomes applications from all sections of the community. It promotes equality and diversity in all aspects of its work. We strive to have robust inclusivity strategies in place, to encourage colleagues to have the confidence and freedom to be themselves in the workplace. For more information, visit: https://www2.aston.ac.uk/about/inclusive-aston

Guidance on AI‑Assisted Applications

While we cannot prevent applicants from using AI tools to support their application, we ask that all submissions reflect your own experience, achievements, and motivations. We want to understand what you personally bring to the role, so please ensure your application represents your own voice and capabilities.

We recognise the value of flexible working. Please contact the recruiting manager to discuss what flexible working options are available for particular roles.

If you require the job details document or an application form in an alternative format please contact the recruitment team at recruitment@aston.ac.uk