Are you passionate about delivering exceptional customer service?
Were looking for a Customer Service Coordinator who can act as a trusted point of contact for clients while supporting our Client Services team behind the scenes.
In this role, youll help ensure every customer experience is smooth, professional, and impactful. From onboarding and reporting to coordinating communications, youll play a vital part in helping our clients thrive, freeing up our teams to focus on strategic growth.
About the Role
The Customer Service Coordinator is responsible for a wide range of tasks that keep client operations running like clockwork. Your ability to stay organised, think proactively, and communicate effectively will be key. Youll work closely with our Client Services, Sales, and Marketing teams, as well as liaise with suppliers and partners like Royal Mail.
Core Responsibilities
Client Support
* First-line response to client queries via phone, email, and chat and sending key updates such as delivery instructions and booking info
* Onboarding new clients and managing contract setup
* Assisting Account Managers and Sales during peak periods
Operational Support
1. Maintaining booking logs and accurate client records and producing client reports and insights to support retention, using HubSpot for data management and r...