Package DescriptionAs an Administrator Team Leader, you'll be part of our valued team based at Oldham, Bury and Rochdale Sexual Health Service. You will feel valued as a Administrator Team Leader within HCRG Care Group, receiving access to exclusive rewards and benefits including:A salary of £26,000.00-£29,000.00, dependent on experience, with access to our group pensionFree tea, coffeeand milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning EnterpriseAn open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each yearJob IntroductionWe are seeking a reliable and highly organised Administrator Team Lead to join our team on a full-time basis (37.5 hours per week).In this role, you will oversee administrative systems and processes, provide line management support, and act as a key source of advice and guidance within the team.Working closely with the Service Manager and other colleagues, you will play an essential role in ensuring the effective and efficient delivery of our services.The ideal candidate will be confident using IT systems, have excellent attention to detail, and thrive in a collaborative team environment.The post will be based at either our Rochdale or Oldham Hub, with occasional travel required to our Bury Hub.The service operates Monday to Saturday (closed on bank holidays), with core hours of 9:00am–5:00pm and one late evening per week at each hub.Please note: this advert may close early due to a high volume of applications.Main ResponsibilitiesResponsibilities will include:Monitoring call quality and capacity, taking action where appropriate to address any issuesMaintain local administarive SOPsMaintain data quality ensuring all information is promptly and accurately recorded in line with national rules (e.g. referral to treatment targets)Contributing fully and constructively in team meetings, performance feedback, coaching sessions and training courses / workshops. Being receptive to and acting upon feedback and coaching administrative tasks.To coach and develop an administration team, ensuring they are equipped with the necessary skills, knowledge and credibility to deliver quality administrative support.Management of team rotas, ensuring that the service has adequate administrative staffing levels at all timesAllocation of workAccountable for the induction and development of individual colleagues ensuring they are equipped with the necessary skills and knowledge to deliver sustainable business growth and great patient care.To oversee all line management responsibilities including performance management, appraisals, managing sickness and absence, personal development plans, professional development and annual leave.To establish and maintain clear effective relationships with all key stakeholders in order to promote the service/s and to ensure customer satisfaction is maintained.A full list of responsibilities can be found in the attached job description.The Ideal CandidateThe Ideal Candidate will have / will be:Thorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.Excellent understanding of general office working procedures.Excellent understanding of people managementProven record of planning, organisational, change management and administration skills.Excellent level of verbal and written communicationAble to analyse problems and initiate appropriate solutions effectively.While not essential, we would welcome applications from candidates who have previous experience in a managerial or supervisory role within an administrative environment, including overseeing and prioritising team workloads.A full driving licence with access to a vehicle would be advantageous, as would experience using SystmOne.Holding an NVQ Level 3 in Business Administration (or an equivalent qualification) would also be beneficial.About the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you.If you would like to know a little more about how we use your information, please see our website's privacy policy.