Job Description
Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered `Yes,` we would love to hear from you.
The Role:
We are recruiting for an exciting Customer Service representative (Temp), part of the Her Majesty`s Courts and Tribunals Service helpdesk team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety.
You will deliver a wide range of customer service/admin work; you`ll be contributing towards helping create a more effective, less costly, and more responsive justice system for everyone. This is a fantastic opportunity for passionate candidates to deliver excellent customer service.
Please Note: Working hours are 09.00 - 17.00, Monday to Friday. These positions will be split between working in the office in Northampton town centre and working from home on a rota system.
What will be your primary responsibilities?
The role will involve, but not be limited to; you are performing the following:
- Have a positive approach and a can-do attitude. You`ll need to be open to change and not be afraid to take on challenges.
- Have flexibility and the ability to adapt across teams and processes. You`ll need to demonstrate flexibility in your thinking and be able to adapt to new situations, including those outside your area.
- Work in a fast-paced, challenging environment with the customer at the heart of everything we do.
- Field calls from the public seeking assistance issuing or responding to their claim.
- Keep regular contact with court staff at processing sites throughout the country.
- Deliver customer query resolution across various customer contact channels. Consistently meeting performance indicators for accuracy and timeliness is required across all channels.
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