Overview
Our client an established industry-focused organisation is seeking a proactive and strategic Membership Manager to oversee the growth and retention of its membership base. This role involves building strong, value-driven relationships with existing members while identifying and securing new members.
Key Responsibilities
* Design and deliver targeted strategies to attract new members.
* Gather feedback to continuously improve services.
* Conduct regular site visits and engagement meetings across the UK.
* Develop and sustain strong relationships with existing members.
* Convert leads into members through tailored outreach and engagement.
* Identify and pursue new growth opportunities for the membership programme.
* Collaborate on strategic plans to increase the organisation’s value proposition to its network.
* Monitor key membership metrics including growth, retention, and engagement.
* Work closely with internal teams across training, events, and marketing to promote member services.
* Communicate the value proposition of membership to both existing and potential members.
* Ensure member databases and contact records are up-to-date and accurate.
* Support the development and delivery of training initiatives in coordination with programme leads.
Requirements
* Background in membership-driven environment
* Skilled in relationship management and confident engaging with a wide range of stakeholders.
* Demonstrated success in business development, sales, or membership management.
* Strong interpersonal, communication, and negotiation abilities.
* Proficient in managing CRM systems and data analysis.
* Organised, self-motivated, and capable of managing multiple projects simultaneously.