JOB DESCRIPTION
Emergency Contact Centre Operator - Full time
Location: Knowlhill / Milton Keynes
Hours: 37.5 hrs/week, Wednesday to Sunday, 06:00 to 14:00 (includes bank holidays and cover as required)
About us
Teletrac Navman Connected Services supports over 325,000 subscribers with vehicle security and connected technology. We deliver stolen vehicle tracking, EV charging, emergency call and breakdown services across multiple regions, combining technical excellence with compassionate customer care.
The role
Work within a small operations team handling phone and email contacts from customers who may be stressed or emotional. You will use our systems (full training provided) to respond to alerts, manage theft reports and handle emergency and breakdown calls calmly.
Key responsibilities
1. Provide empathetic, confident telephone and email support, including handling callers in distress.
2. Respond promptly to system alerts and alarms.
3. Log and manage vehicle theft reports and related documentation.
4. Triage and manage: EV Charging support, Emergency and Breakdown calls, following procedures and Service Level Agreements.
5. Complete administrative tasks and maintain GDPR compliance.
About You
We’re looking for a great customer service individual, living in or near Milton Keynes, with full rights to work in the UK.
What you’ll bring
6. Confident phone skills and a knack for excellent customer service.
7. Comfortable with working on multiple systems, and quick to pick up new software.
8. Able to learn new tasks and adapt to different processes.
9. Good at focusing and prioritising, even when things get busy.
10. Great attention to detail, with strong reading, writing, and number skills.
11. Fluent English, both written and spoken.
12. A positive, can-do attitude that helps you solve problems on the fly.
13. Eager to learn, develop and adopt new skills and methods with a can-do approach.
Desirable
14. Good geographical awareness.
What we offer
15. A supportive environment with training on our systems and clear opportunities to develop your skills and career.
16. Meaningful work helping customers during urgent and emotional situations.
How to apply
If you’re interested in a challenging role where your calm, caring approach makes a difference, please apply.
Shortlisted candidates will be given the full job description; interviews will be conducted via Teams and in person at the Milton Keynes office.
Please note: We are unable to offer sponsorship. Applicants must have the right to live and work in the UK and be able to attend the office in Milton Keynes.
#LI-DL1 #LI-Hybrid
WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit .
Teletrac Navman is a Vontier company.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.