Junior Customer Service Representative
Winchester, SO21 2DY (rural location)
Full time, permanent (8am-5pm)
Salary: £10.75-£12.71 per hour
Competitive benefits package
Supporting a growing local business built on service and reliability
Our client, Roost Heating, is a fast-growing plumbing and heating company covering Winchester, Eastleigh, Romsey and the surrounding areas. Known for delivering reliable service and building strong customer relationships, the business continues to grow through reputation and customer trust.
They are now seeking a Junior Customer Service Administrator to join their friendly team and support the day-to-day coordination of customer enquiries, engineer schedules and administration.
This is an excellent opportunity for someone looking to begin a career in administration or customer service within a supportive and growing business. Full training will be provided.
Junior Customer Service Administrator, the role:
Answering incoming customer calls and responding to emails
Booking annual servicing appointments and breakdown visits
Supporting the scheduling of engineer diaries and workloads
Updating internal systems and maintaining accurate records
Providing customers with updates regarding appointments and engineer visits
Supporting engineers and the wider team with administration tasks
Assisting with customer queries in a professional and friendly manner
Supporting the smooth day-to-day running of the business
Assisting with general administration duties as required
Junior Customer Service Administrator, the person:
Friendly and confident communication skills
Good organisational skills and attention to detail
Basic PC and Microsoft Office skills
Positive attitude and willingness to learn
Able to work well within a busy team environment
Reliable, proactive and customer-focused approach
Comfortable working independently within a remote role
Good local geographical knowledge of Winchester, Eastleigh, Romsey
No previous administration experience is required as full training will be provided.
Please note: Applicants should be based within the local area as applications from outside the region will not be considered. This is in a rural location so own transport is essential.
Junior Customer Service Administrator, the benefits:
Full training and ongoing support
25 days holiday increasing with service
Company pension scheme
Employee discount
Private medical insurance
Long-term opportunity within a growing local business
Supportive and friendly team environment
Pure Human Resources Limited works in partnership with Roost Heating in providing Recruitment support. No applications from agencies please.
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