Internal Sales Administrator
Company Overview
Established in 2002, the Reflex Group is the largest privately owned print and packaging company in the UK, employing over 900 people across 22 sites in the UK and Europe. The Group is built on strong values of quality, efficiency, ethical working practices, innovation and a commitment to reducing environmental impact.
Reflex Systems, part of the Reflex Group, is seeking an Internal Sales Administrator to join the team at our Boston site.
Role Overview
This is a full‑time, permanent role providing internal sales and administrative support to customers and internal teams. The successful candidate will play a key role in ensuring excellent customer service, accurate order processing and effective communication throughout the sales process.
Key Responsibilities
* Act as a first point of contact for customers and internal stakeholders, ensuring professional and effective communication at all times
* Process customer orders accurately and in a timely manner, ensuring customer requirements are met
* Produce accurate customer quotations with close attention to detail
* Proactively follow up quotations via telephone, demonstrating strong telesales and relationship‑building skills
* Deliver an excellent customer experience throughout the order and enquiry lifecycle
* Act as an escalation point for customer queries or issues, responding confidently and effectively
Skills, Knowledge and Experience
* Strong communication skills, both verbal and written
* High level of accuracy and attention to detail
* Confident telephone manner with the ability to build rapport
* Organised, logical thinker with a proactive and self‑motivated approach
* Willingness to develop professionally and learn new skills
* Ability to understand customer objectives and respond appropriately
Hours of Work
37.5 hours per week Monday to Friday, 9:00am – 5:00pm
Salary
Competitive, dependent on experience
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