This is an exciting opportunity for a self-motivated, highly organised individual to help provide efficient secretarial and administrative support within the Medical Secretary team. The successful candidate will be a team player, a proficient audio typist and have excellent computer skills.
Applicants must be able to show excellent communicationskills with patients and external organisations whilst building goodrelationships with colleagues.
The role can be either part-time or full- time, with a minimum of 20 hours per week.
Main duties of the job
To provide secretarial services to the Practice.
To represent the Practice on thetelephone, face-to-face and with written correspondence in a professionalmanner.
To communicate with patients andexternal organisations friendly and efficiently.
To keep administration and patientrecords in good order.
Assist other members of the PrimaryHealth Care Team as necessary to ensure the Practice operates professionallyand efficiently.
About us
Rosebank PCN is forwardthinking and innovative, prioritising excellent patient care. The PCN has afriendly multidisciplinary team which includes: GP's, Nurses, Paramedics,Pharmacists, Physiotherapist, Care Home Co-ordinator& Social Prescribers.
We endeavor to recognise the value of our team membersindividually & collectively & to encourage their personal &professional development. We are committed to providing an open, and supportiveenvironment where all staff are comfortable sharing ideas & can expect tobe provided with all the tools and support they need to enjoy working andsucceeding. If you share our passion for the NHS, believe in the value ofquality patient care & would like to join our friendly & hardworking secretary team within a practice that cares about staffhealth & wellbeing, we would be delighted to hear from you.
Job responsibilities
Main Responsibilities
Typing of all clinical and non-clinical administration fromthe practice manager, ANP, practice nurse, attached staff etc.
Record all contact regarding patients on the clinicalsystem.
Complete fast track referrals via the ERS system.
Complete e-referrals and code accordingly.
Check for, chase up and action e-referral rejections.
Chase and follow up requests from patients and clinicians.
SystmOne tasks to be actioned in a timely manner
Answer telephone and deal with enquiries relating toreferrals, reports letters etc
Check and action NHS mail (both personal and practice)
To perform any other task as required, appropriate to therole of a medical secretary.
Provide otheradministrative cover as required.
Person Specification
Qualifications
* GCSE grade A to C (or equivalent) in English and Maths
* Typing Skills - RSA or equivalent
* NVQ or equivalent Medical Secretarial qualification
* Demonstrable commitment to professional and personal development
* Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
* Experience of using GP clinical systems
Skills and attributes
* Act with confidentiality and sensitivity
* Demonstrate good customer service
* Able to respond appropriately in difficult situations
* Accurate with attention to detail
* Able to work under pressure whilst retaining composure
* Quickly adapt to changing situations and multitask
* Working to deadlines
* Able to use own initiative but also recognise own limitations
* Flexible & receptive to change
* Work harmoniously with a team
* Adaptability, conscientious and willing to learn
Experience
* Working with members of the public
* Working within a multidisciplinary team
* Experience of working in an administrative/secretarial environment
* Proficient in the use of Microsoft Word, Excel and Outlook
* Competent internet user
* Working in General Practice
* Experience of GP clinical computer systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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