Senior Technical Claims Handler 8.1 Overview Senior Technical Claims Handler working within our Large Loss Team, where you will pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value between £25,000 and £100,000 Working within a team and being a central referral point for technical issues, advising on strategy, tactics and key developments. The Senior Technical Claims will assist in targeted reviews to ensure best practices and best outcomes. Responsibilities: Managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels. Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable. Adherence to Large Loss procedures. Full adherence to authority limits Developing and maintaining effective relationships with colleagues and business partners. Undertaking general claims tasks, as required. Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits. Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles). Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLA’s Pro-actively managing personal training and development requirements. Undertaking general claims tasks, as required. Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly Where applicable, to ensure that GDPR, FCA, TCF and other regulatory requirements are met. Qualifications Strong and current technical knowledge of personal injury claims with a handling experience of multi track claims Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity. Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential. Knowledge of current, relevant Case Law Ensuring compliance with all regulatory requirements (including ‘treating customers fairly) Strong customer service and communication skills Ability to manage and prioritise own workloads Good communicator and the ability to coach and support colleagues on technical topics Willingness to develop self and new skills Ability to work with flexibility in a proactive claims environment Good market knowledge Good commercial awareness