Role: Regional Support Manager – Blackheath, London and Orpington
Hours:
40 per week
Pay:
£38,000–£42,000 PA (DOE)
Role Overview
Experience in Contract Catering preferred
We're looking for an organised, proactive, and people-focused
Regional Support Manager
to support our catering operations across multiple sites within the
London and South East region
, specifically along the
M3 Corridor
.
In this pivotal role, you will work closely with the
Regional Manager
to maintain operational consistency, uphold quality standards, and ensure team performance aligns with business expectations. You'll play a vital part in supporting contract mobilisations, providing cover for site managers, and helping drive best practices across the region.
This is a fantastic opportunity for someone with multi-site experience in contract catering (or similar service environments), who is ready to take the next step into a supportive operational leadership role.
Key Responsibilities
* Operational Support: Provide hands-on operational support across the region's sites, ensuring service excellence and continuity during periods of absence, mobilisation, or change.
* Team Development: Assist in mentoring, coaching, and supporting site managers and teams to foster a culture of engagement, development, and high performance.
* Client Liaison: Build rapport with clients across the patch, supporting the Regional Manager in delivering on service agreements and addressing operational queries.
* Quality & Compliance: Champion health, safety, hygiene, and food quality standards, ensuring full compliance across supported sites.
* Cover & Mobilisation: Step in as acting manager when required; support site openings and new business transitions.
* Reporting & Feedback: Provide regular updates to the Regional Manager on site performance, people issues, and operational challenges.
* Continuous Improvement: Identify opportunities for service and process improvements and collaborate with the wider team to implement them.
Key Requirements:
* Experience: Proven operational experience within a contract catering or hospitality environment; multi-site or relief management experience preferred.
* Leadership: Confident in leading teams and influencing without direct line management; able to motivate and support staff across varying sites.
* Organisation: Excellent time management and planning skills, with the ability to juggle competing priorities across multiple locations.
* Adaptability: A flexible and resilient approach to work; willing to travel frequently and adapt to site-specific needs.
* Client Focus: Professional, personable, and client-centric with strong interpersonal communication skills.
* Problem Solver: Able to think on your feet, troubleshoot operational challenges, and support in implementing lasting solutions.
What We Offer:
We ensure you're rewarded for your hard work and commitment with a wide range of benefits:
* Contributory pension scheme
* Access to our Career Pathways and MyLearning development platforms
* Free access to Digital GP and wider healthcare support for you and your immediate family
* Exclusive travel discounts with top brands
* Supermarket savings at Tesco, Sainsbury's, Morrisons and more
* Cinema ticket discounts (up to 44% off)
* Cash rewards and discounts at hundreds of popular retailers
* Free wellbeing, mindfulness, and fitness classes
* Discounts can be shared with your friends and family
About Us:
Compass Group UK&I is proud to be an inclusive employer. We are committed to creating a workplace where everyone feels welcome, supported, and valued. Your individuality, experience, and voice matter – and we celebrate the diverse contributions of all our team members.
Join us and be part of a company where you can grow, thrive, and make a real difference.