Job Description
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Days of Working: 4 on 4 off (6:00am - 18:00pm)
We are seeking an organised and detail-oriented Operations Control Room Officer to join our team. This critical role involves monitoring security operations, coordinating responses, and ensuring seamless communication between field teams and clients.
Responsibilities:
1. Coordinate responses to incidents, emergencies, and alarm activations.
2. Maintain clear communication with mobile response teams, site officers, and clients.
3. Log incidents, activities, and shift updates accurately in the control room systems.
4. Ensure compliance with operational protocols and procedures.
5. Provide regular updates to clients regarding site activities and incidents.
6. Act as the central point of contact for all se...