An exciting new opportunity has arisen working in the private healthcare setting.
A luxurious hospital specialising in a range of surgery and treatments is to be opening in heart of the North East (Gateshead), providing 5-star treatment and high quality care to each individual who walk through the door.
We will have 2 fully equipped theatres, 8 recovery bays, 3 guest en-suite bedrooms, aiming to provide a personalised service for each patient.
JOB SUMMARY
The purpose of the role is to efficiently and effectively provide support to the operations board team and the wider clinical team. A high level of organisational skills will be needed for this role as this is supporting a very busy and expanding company
KEY RESPONSIBILTIES/TASKS/DUTIES
* Receive telephone calls, emails and other forms of communication and respond. Ensure messages are relayed promptly and effectively
* Assist and liaise with Managers regarding the completion of administrative tasks which include patient clinic laters, preparing operation notes, invoices and files, requesting and chasing GP letters and medical information and calls to patients.
* Provide position specific information when required and assist with ensuring absolute compliance of a patient file before their surgery takes place.
* Chaperoning in clinic when appropriate
* Booking and rescheduling appropriate clinic appointments for patients under instruction.
* Respond to queries in person, by phone and email from various stakeholders across the business
* Escalate calls where you cannot respond but always ensure the patient receives a response
* Communicate and update with Managers throughout all stages of the preparation process
* Lead admin team effectively
* Social media management
* Liaise with surgeons, anaesthetists and other healthcare professionals; share information to assure patient is suitable for surgery
* Transcribing patient clinic letters
* Act immediately and include the Clinical Director if you feel an operation is unsafe or should not proceed
* Greeting patients on arrival at the hospital and directing to appropriate department
* Daily tasks to include updating vital documents, ordering of meals, completion of the purchase order process, distributing clinical on call information and admission calls
* Ensure laboratory/pathology is booked as required, taxi's where needed and act as a liaison between front of house and theatres.
* Prepare patient discharge bags to include the patient information material, manage orders and collections as they arrive, including waste, clinical waste and sharps
* Fire safety management, and weekly checks and evacuation
* Patient refreshment coordination
Skills and experience required
* High standard of personal behaviour
* Able to communicate effectively with all members of the multi-disciplinary team, patients and relatives.
* Experience in healthcare desirable but not essential
* Experience in administrative role is essential
* Experience managing a team is desirable
* As an employee, the post holder has a duty under the Health and Safety at Work Act 1974, Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work.
* Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures are followed
The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and GDPR. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.
I understand what my Job Description is and that I shall be measured against the job description. I understand by accepting the role, I am required to meet the contents of this description within.
Job Types: Full-time, Permanent
Pay: £26,598.00 per year
Work Location: In person
Application deadline: 19/09/2025
Reference ID: ADMIN LEAD - The Beverley Clinic sept 25
Expected start date: 06/10/2025