Job Description - Maintenance Business Partner (251055)
Job Title: Maintenance Business Partner
Location: Welwyn Garden City, hybrid working (2 days in the office, rest from home)
Employment Type: Permanent, full-time (37.5 hours/week), Monday to Friday
Salary: Circa £40,000 per annum, negotiable based on skills and experience, plus benefits including health cash plan
About the Role
As our new Maintenance Business Partner, you'll join our Maintenance South Team to handle complaints from our English customers, especially across London and the South East. You'll be their voice, advocating for their experience, and working cross-functionally to resolve issues. This is a new role for the South, offering the opportunity to shape how we operate and improve customer satisfaction. You'll collaborate closely with the Head of Maintenance and help develop effective processes that benefit our customers.
Key Responsibilities
* Handle customer complaints with care and urgency, ensuring their voices are heard
* Collaborate with the DLO and teams across London and the South East to resolve issues
* Hold contractors accountable and share learnings from complaints to improve service quality
* Analyze reports to identify trends and support long-term improvements
* Provide data, insights, and solutions to colleagues to inform maintenance strategies
* Present updates and recommendations to senior stakeholders
What We Offer
Join a top 10 UK Great Place to Work, where your work makes a real difference in customers' lives. Enjoy flexible working arrangements, supportive team environment, and comprehensive benefits.
Candidate Requirements
* Experience in resolving customer complaints and working with cross-functional teams
* Confidence to challenge and push for better outcomes
* Effective communication skills, even in challenging situations
* Ability to analyze data and derive insights for service improvement
* Ability to manage multiple priorities at pace
* Collaborative and driven approach focused on doing what’s right
Additional Details
* Work hours between 08:00 and 18:00, flexible hours
* Manage your own diary, with flexi time for personal needs
* Hybrid role: 2 days in Welwyn Garden City offices, visiting customers across the area
* Must have a vehicle insured for business purposes; mileage paid
* Basic DBS check required, paid for by us
Our Commitment to Inclusion
We value diversity and wellbeing, fostering an inclusive environment through policies, networks, and support systems. We believe everyone should be able to be themselves at work.
Benefits
* 34 days leave (including bank holidays and a 'me day'), increasing to 39
* Health cash plan saving up to £1140 annually
* Over 800 discounts and cashback offers
* Top UK wellbeing employer with supportive tools and resources
* Career development opportunities
* Generous pension and 3x salary life insurance
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