Aftersales Manager
đź“Ť Southampton
đź•’ Full-time | 45 hours per week
đź’· Competitive salary (dependent on experience) + bonus
The Role
Pybus Recruitment is proud to be partnering with a well-established automotive business in Southampton to recruit an experienced Aftersales Manager.
This is an excellent opportunity for a strong leader with a proven background in Service and Parts operations within a franchised dealer environment. The successful candidate will take full responsibility for the Aftersales department, driving performance, profitability, and exceptional customer satisfaction.
Key Responsibilities
* Lead, motivate, and develop Service and Parts teams to achieve departmental and business objectives
* Create, manage, and control service and parts budgets, ensuring targets are met or exceeded
* Oversee workshop operations to maximise efficiency, productivity, and quality standards
* Monitor, analyse, and report on key KPIs accurately and within required timescales
* Ensure all warranty processes are compliant, with claims processed and recovered efficiently
* Handle customer complaints promptly, delivering fair and effective resolutions
* Identify training requirements and support ongoing development across the department
* Work closely with the General Manager to support long-term Aftersales strategy and profitability
1. What’s on Offer
Our client is offering a competitive salary package and the opportunity to join a stable and progressive business with clear career development prospects. Benefits include:
* Structured induction programme and ongoing professional training
* Access to a company vehicle scheme
* Enhanced family-friendly leave policies
* Company pension scheme
* Enhanced holidays
* Discounts on vehicle purchases, servicing, and parts
* Access to a wide range of retail, lifestyle, and online discounts
About You
The ideal candidate will have:
* A proven track record managing a successful Aftersales department in a main dealer environment
* The ability to lead by example and inspire teams to exceed customer satisfaction and financial targets
* Experience with budgeting, forecasting, and financial performance management
* Strong communication and organisational skills
* Up-to-date knowledge of consumer legislation and FCA requirements
* A full UK driving licence