The role in a nutshell: Responsible for providing campaign administration and ad hoc support to the Marketing Programmes & Communications team. The role also provides the opportunity to support with the development and launch of Marketing Programmes, reviewing and approving Financial Promotions, whilst liaising with a large stakeholder base across the OneToyota entities.
A bit about the ‘Department’: The Marketing and Product department are responsible for creating and promoting customer finance offers that help support the sale of new and used cars and subsequent customer communications. The department is divided into two teams; Marketing Programmes & Communications and Product. Key responsibilities of the Programmes & Communications team include launching quarterly marketing programmes for both retail and fleet, managing network programme communications, internal and customer-facing communications and campaign performance monitoring and optimisation.
What you’ll be doing:
* Carry out the end-to-end Toyota Financial Services and Lexus Financial Services (TFS/LFS) programme administration, working closely with Toyota Great Britain (TGB) / Lexus UK (LUK) stakeholders. Including but not limited to liaising and agreeing processes with relevant stakeholders, creating and distributing financial statements to Centres and raising invoices.
* Leading the monthly administration process ensuring accurate delivery to agreed timelines, clear reporting and record keeping, and stakeholder sign-off co-ordination.
* Provide Marketing and business reporting as required (including Marketing monthly dashboards), utilising tools such as PowerBI. This includes collating feedback and data to support performance analysis of ad hoc initiatives, quarterly campaigns and product/process changes.
* Responsibility for departmental invoice processing, liaison with Vendors, raising POs, reviewing and approving invoices and updating the budget tracker.
* Proactively find solutions to, and resolve Centre Network queries regarding campaign payments, scheme appeals and other adhoc requests.
* Assist in the development of Marketing Campaigns and materials, such as creating finance examples using our Point-of-Sale (POS) system, reviewing and approving Financial Promotions in line with TFSUK guidelines and FCA expectations.
* Support the team with various administrative duties such as arranging meetings, preparing presentations and supporting with annual internal Audit requests.
How you could stretch this role:
* Opportunities to participate in “Kaizen” (continuous improvement) and “TWOW” (Toyota Ways of Working) activities to improve workflows and processes particularly by challenging current processes and suggesting improvements.
* Explore opportunities to introduce or improve use of digital platforms such as PowerBI to enrich reporting and insights.
* Pro-actively seeking involvement in ad hoc business projects.
Key Experience & Skills:
* Strong administration experience.
* Strong numerical and reconciliation skills.
* Proficiencies in using Microsoft Office, particularly using Excel for data interrogation and statistical analysis.
* Experience of creating accurate and insightful reports.
* Experience of maintaining clear and detailed records.
Attributes & Behaviours:
* Proficient attention to detail and accuracy.
* High level of integrity, able to handle confidential information.
* Able to work effectively with all levels of staff and external partners.
* Strong time management and organisational skills.
* Self-motivated and proactive worker.
* Numerate and analytical thinker.
At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:
* Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
* Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
* Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
* Generous annual leave of 25 days which increases with service and holiday purchase option
* Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
* Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
* Employee Assistance Program
* Eye tests
* Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
* Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
* Dress for your day policy to make you feel comfortable at work
* Eco HQ, free parking & restaurant
* Two volunteering days per year
* Reward gateway voucher discounts
* Flexible working scheme and we welcome flexible working conversations at interview
* Regular 121s with your manager, a personal development review (PReview) each quarter
* A wide range of learning & development opportunities including Linked In Learning courses
* £250 contribution towards you learning something new outside of work
* Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!
Our Recruitment Process
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.
We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.
When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.
Some examples of how we might be able to help are listed below:
* Providing a copy of interview questions before the interview
* Organising a time and location that best suits you
* Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
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