Our client is a national law firm with a local heart. They are more than lawyers and financial experts – they are people helping others navigate life's ups and downs.
Recognized among the Best Workplaces for Wellbeing, they champion diversity, sustainability, and community investment. Here, your voice shapes tomorrow's client experience.
As a Service Designer (6-month FTC), you will be the expert driving improved client journeys. Your responsibilities include:
* Leading workshops, mapping journeys, and identifying friction points.
* Transforming pain points into actionable plans, blueprints, and tangible improvements.
* Influencing teams across Client Experience, Insight, Marketing, and Change.
* Advocating for the client's voice in all meetings, from senior leadership to frontline services.
* Monitoring trends and competitors to keep the firm ahead of the curve.
* Engaging in strategic, hands-on work by managing multiple projects, validating ideas with real feedback, and embedding meaningful, client-focused changes.
The ideal candidate will have:
* Strong experience in service design with a proven track record of transforming customer journeys.
* Expertise in design thinking, journey mapping, and simplifying complex processes.
* Experience within professional services, law, or financial sectors.
Please note, we are seeking someone who can start immediately or by August at the latest.
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