Skills Trainer - Customer Service / Contact Centre
Location: Home-based (with some travel required. Sites are North West, West Midlands, Northern Ireland and Cardiff)
Hourly Rate: £20-£25 per hour Umbrella - Inside IR35
Duration: 1-3 months with the possibility of extension
Working Arrangements: Working hours are typically Monday to Friday 9am to 5pm, some flexibility from the candidate may be required
Start Date: September 2025
You will deliver engaging, high-quality training in Customer Service, Digital Skills, and Employability. Your learners may be unemployed, employed, or on apprenticeship programmes-and your lessons will help them take the next step in their careers.
What you'll do:
* Deliver adult skills programmes through a blended approach (online and face-to-face)
* Provide learner-focused support tailored to individual needs and learning styles
* Design, develop, and adapt course materials
* Work collaboratively with coaches, data, quality teams, and partners
* Track learner progress and contribute to regulatory reporting (Ofsted, funding bodies, etc.)
* Embed English and maths skills across the curriculum
* Contribute to quality assurance, learner feedback, and curriculum development
* Uphold safeguarding, wellbeing, and equality standards across all aspects of delivery
Skills
Essential:
* Relevant industry experience in Customer Service or training
* Minimum Level 3 Award in Education and Training (or equivalent)
* Experience delivering training both online and in person
* Experience designing customer service training for adults (e.g. contact centres)
* Strong admin, time management, and communication skills
* A proactive, quality-driven mindset and a passion for helping learners thrive
* Experience working in a regulated education environment (e.g., Ofsted, awarding bodies) is an advantage
* Studied at Level 4 or above is an advantage
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