Overview
Role: Support Worker – City Mobile Intervention Support Team (MIST)
Salary: £32,424 per annum
Hours: 37.5 per week
Location: City of London
Closing date: 14/09/2025
Interview date: 24/09/2025
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we will make the best use of all your understanding, compassion and commitment.
About Thames Reach: Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Thames Reach is committed to safeguarding and to achieving a diverse workforce that reflects the communities we serve.
About this role
We are looking for a Support Worker to join the City MIST team. The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.
Note: We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.
Responsibilities
* Manage a caseload of clients alongside your colleagues, identifying the quickest and most appropriate route out of temporary accommodation for them, and devising a plan to achieve this.
* Establish trust-based relationships with clients who have recently been rough sleeping, supporting their permanent end to homelessness.
* Assess the support needs of new clients in a person-centred manner, using a standardised process.
* Risk assess clients dynamically and participate in risk mitigations and safeguarding work.
* Work with clients who present with a variety of support needs, including people who are fleeing domestic violence and require support and signposting to specialist services.
* Represent the team at multi-agency meetings and case conferences.
Qualifications
* The knowledge and understanding of relevant support strategies to manage a caseload of 15-20 clients.
* Excellent communication, interpersonal, and advocacy skills, proven within a context of working with vulnerable adults.
* Strong time management and prioritisation skills, and the ability to deploy these independently.
* Have a creative approach to resettlement work, and be able to work imaginatively with clients to build independence.
* The desire to work in a busy team, and collaborate with colleagues to achieve quick but sustainable outcomes for our clients.
Benefits and equal opportunities
* Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
* Pension – Thames Reach contributes 6.5% to your pension when you contribute 1.5%.
* Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
* Wellbeing support – 24/7 employee assistance programme and opportunities for TOIL.
* Life assurance – four times your annual salary and critical illness cover.
* Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Diversity and inclusion
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
How to apply
To apply visit our website and complete our application form.
For further information please contact Josie Ashdown at Josie.Ashdown@thamesreach.org.uk
Safeguarding and pre-employment checks
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
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