Operations Service Manager
Are you a strategic Operations Service Manager ready to lead large-scale operations and deliver world-class service?
📍 Location: Huddersfield
💷 Pay: £55,000 to £62,000 basic + Company Car or Car Allowance
🎁 Benefits:
✔️ Senior leadership role with real influence
✔️ Opportunity to lead a large, complex operation
✔️ Strong focus on training, development, and progression
✔️ Long-term career stability within a nationwide operation
⏰ Hours: Monday to Friday, daytime hours
The Opportunity
This is a standout opportunity for an experienced Operations Service Manager to lead a large, multi-functional operations team delivering exceptional service across a nationwide remit. As an Operations Service Manager, you’ll take full ownership of control, customer service, and administrative functions — ensuring service levels, KPIs, and operational excellence are consistently achieved.
If you’re a confident leader who thrives in high-accountability environments and enjoys driving performance at scale, this Operations Service Manager role is for you.
Key Responsibilities
🔹 Lead and manage the Operations Team to deliver world-class service standards
🔹 Maintain oversight of control, customer service, and administration functions
🔹 Ensure full operational readiness for safety incidents and major incident response
🔹 Oversee business continuity planning, testing, and deployment
🔹 Drive staff retention, engagement, and succession planning
🔹 Ensure training, cross-training, and capability development across the operation
🔹 Manage shift coverage and operational resourcing to meet demand
🔹 Deliver agreed customer KPIs and continuous service improvement
🔹 Maintain capability across specialist operational areas
🔹 Oversee reconciliation activities, month-end closures, and customer queries
🔹 Ensure all non-conformances and customer complaints are resolved within agreed timescales
🔹 Conduct regular performance reviews and development planning
🔹 Build strong relationships with contract management and field operations teams
🔹 Represent the operation at key client interfaces
✅ Must Haves
✅ Proven experience as an Operations Service Manager or senior operational leader
✅ Experience leading large, complex teams
✅ Strong knowledge of operational service delivery and KPI management
✅ Confident decision-maker with excellent leadership and communication skills
✅ Experience driving continuous improvement and operational efficiencies
⭐ Essential Skills & Experience
✔️ Strategic leadership and people management
✔️ Strong operational and customer service focus
✔️ Ability to manage performance at scale
✔️ Experience working in fast-paced, 24/7 or shift-based environments
Why Apply?
This Operations Service Manager role offers the chance to shape operational performance, influence strategy, and lead a significant workforce. If you’re an ambitious Operations Service Manager looking for your next senior leadership challenge, this is an opportunity not to be missed.
Apply Now
10 Recruitment are delighted to be working on this vacancy for our client. However, we are looking to shortlist immediately, so please apply today to avoid missing this opportunity