Are you experienced in customer care in a social / new housing environment?
We are currently looking to recruit a RLO /TLO to work on a site in Chelteham on a temporary basis
The ideal candidate will ideally have -
Experience in delivering a full resident and customer care service to residents impacted upon refurbishment projects.
Confident, outgoing and persuasive in a professional manner, to undertake pre-commencement meetings with residents to brief on works, effect daily resident communications / visits where work is underway and provide post completion liaison to ensure high levels of resident satisfaction are realised.
Responsible for collation of resident information packs and administration of customer records, KPI's etc.
Excellent communication skills with project team and residents to feedback and co-ordinate and communicate appointments and requirements. Good ability to develop relationships.
Full understanding of responsibilities associated with ensuring a safe environment is maintained for residents and maintenance of their welfare at the end of the working day. Willingness to support and promote the company and its activities at open days and community engagement events.
Own Car [milege will be paid but not to and from work]
If you are interested in this role please do not hesitate to get in touch