Job Responsibilities
1. Maintain a high profile around the development/office, ensuring residents are checked within our requirements.
2. In case of emergency, contact the appropriate response team or authorities.
3. Perform daily checks to ensure the building's safety and security, and oversee the cleanliness and maintenance of communal areas, gardens, and grounds through effective management of contractors.
4. Ensure all works are completed by raising orders, managing contractors, monitoring progress, and signing off on completion.
5. Arrange cover for holidays and illness as necessary.
6. Support community building by encouraging and assisting a Social Committee to plan and run social events for residents.
7. Maintain relationships with residents' families, local authorities, doctors, social workers, and health authorities as appropriate.
8. Keep records in line with internal procedures, ensuring data protection and security at all times.
9. Assist with sales processes listed with our partner company, Retirement Homesearch, and help new residents settle in, including welcoming them when possible.
10. Collaborate with your local peer team of Estate Managers for advice and support, and attend team/company meetings monthly or annually.
11. Complete continuous professional development training and attend all required training events and meetings.
12. Recognize team needs, identify areas for improvement, set action plans aligned with business strategy, implement changes, manage risks, and monitor results. Support and develop team members to enhance customer experience.
13. Provide exceptional customer service at all times, especially in face-to-face interactions.
14. Communicate effectively to resolve issues and complaints.
15. Understand health & safety importance, with experience in handling challenging or emergency situations.
16. Operate Microsoft Office applications confidently and learn new systems as required.
17. Maintain organized and accurate records.
18. Build professional relationships with colleagues and customers, demonstrating an outgoing personality, self-motivation, proactivity, team orientation, and innovation.
About FirstPort
FirstPort is the UK's leading property management company, caring for homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, we work with developers, investors, freeholders, and over 1,600 Resident Management Companies. We are members of ARHM and PMAS, hold a Five Star Rating from the British Safety Council, and are accredited Safe Agents and members of The Property Ombudsman.
Benefits
We provide technology, training, and support to help you succeed. Our benefits include competitive salaries, private medical insurance, pension contributions, life assurance, and exclusive discounts, including gym memberships.
Diversity
We are committed to diversity and recruit based on merit, making adjustments to support all candidates through recruitment and onboarding.
Application Process
Click the apply button to start your application. Upload your CV and answer a few questions.
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