PLEASE NOTE, THIS IS NOT AN IT SOFTWARE ROLE BUT FOR CONTROLS PRODUCTS.
To work as part of a team with likeminded individuals to provide internal technical advice and product support to customers' requirements / specifications on control products and to maintain Kempston Controls as a technical distributor.
Technical
* Understand supplier products to enable you to offer solutions to customers based on descriptions
* Understand supplier strengths and weaknesses to advise who is best for particular control products
* Answer enquiries from the external staff which may be out of the ordinary
* Point out any areas for improvement that you come across
* Keep informed of latest products and technologies and undergo training
* Gain a good knowledge and stay up to date with industry developments for all key supply Partners
* Assist in giving information on products which can be used for the website, in-house systems or marketing
* Give product training to internal staff
* Finding solutions, including alternatives for obsolete parts
Quoting
* Quote customers according to their requirements
* Understand the main systems (Great Plains and OpenProject) to enable fast and accurate quoting to a customer
* Answer phones, web chats and emails and advise according to the customer requirements
* Answer enquiries from external and internal staff
* Manage and prioritise workload to be able to quote in a timely manor
* Understand the process of setting up new products and ensure information is accurate
Reporting
* Report any issues with products to the technical team leader
* Report any duplicate accounts to accounts department
* Ensuring full notes and information attached to quotes and relevant areas
* Identify and advise replacements to obsolete/discontinued parts
Other
* Strengthen supplier relationships
* Communicate and build relationships with Key internal, external and supplier contacts
* Plan and manage your workload to ensure enquiries are dealt with quickly and efficiently
* Adhere to KPIs
* Any other duties deemed necessary
Preferred role related knowledge, skills, qualifications and experience:
* Understanding of Controls products
* Experience within the industry
* Control and Automation product knowledge, including Contactors, Pushbuttons, Drives devices amongst others
* Excellent communication Skills
* Good Time management
* Be able to work in a team
* Self motivated to learn more
* Adaptable to meet business requirements
* Attention to detail and accuracy in workload
* Excellent organisational skills
If you are interested, please click quick apply today.