Job Details
Location: Boston, MA 02111
Salary: $21.00 - $25.00 per hour
Shift differential: $4.00 for night and weekend hours
Eligibility: Must be bilingual in English and Spanish.
About the Role
F3 Technologies is looking for a Field Implementation Technician who installs, configures, and supports point‑of‑sale (POS) systems for restaurant partners.
Previous POS or technical experience is not required; comprehensive training is provided.
What you will do
* Install, configure and maintain POS hardware and software at partner locations.
* Troubleshoot hardware, software and network issues independently.
* Provide hands‑on training to restaurant staff on POS functionality.
* Deliver remote and on‑site technical support to minimize downtime.
* Document all service work, including job details, equipment used and resolution steps.
* Coordinate with internal teams and vendor partners for successful project delivery.
* Maintain a professional, customer‑first approach at every interaction.
What you bring
* Strong communication and customer service skills.
* Ability to work independently with minimal supervision.
* Comfort with frequent travel, including nights and weekends.
* Valid driver’s license, reliable transportation and current auto insurance.
* Must be 21 years of age or older.
* Availability Monday to Friday 5:00AM to 7:00PM, with flexibility for weekend and overnight work.
Preferred
* Experience with POS systems, IT, field service or a related technical field.
* Restaurant industry experience.
* Strong troubleshooting skills across hardware, software and networking.
* Ability to read and interpret technical manuals and schematics.
Physical Requirements
* Lift and carry up to 50 pounds.
* Climb ladders and work at heights up to 30 feet.
* Stand for extended periods up to 12 hours.
* Work in confined spaces and varying weather conditions.
Compensation and Benefits
* Hourly rate $21+ dependent on experience.
* Overtime eligibility.
* Unlimited PTO.
* Health, dental, vision, short‑term disability and life insurance after 90 days.
* 401(k) with employer match.
* Paid holidays and parental leave.
* Company‑provided phone, laptop and tools.
Growth opportunities include
* Rapidly expanding company.
* Supportive team culture.
* Responsive leadership that listens.
* Training, mentorship and resources to succeed.
#J-18808-Ljbffr