Customer Service Supervisor - Mildenhall Up to £35,000 | Full-time | Permanent | Hybrid Are you an experienced customer service professional with proven leadership skills? I'm currently recruiting on behalf of a well-established organisation in Mildenhall who are seeking a Customer Service Supervisor to join their team on a permanent basis. This is an excellent opportunity for someone who enjoys leading and motivating a team, driving improvements, and ensuring customers receive the highest standard of service. What's on offer Salary up to £35,000 per annum, depending on experience Full-time, permanent position Hybrid working available (office and home-based mix) Supportive team environment with scope to develop your career Key responsibilities Supervising and supporting the customer service team day-to-day Coaching, mentoring and conducting regular performance reviews Managing escalated queries and ensuring timely resolution Monitoring KPIs and driving service improvements Working closely with senior management to implement best practice About you Previous experience in a customer service supervisory or team leader role Strong communication and people management skills Ability to remain calm under pressure and resolve issues effectively Confident using CRM systems and Microsoft Office packages Positive, proactive approach with a passion for excellent customer care If yo...