We're currently recruiting a dedicated Event Planner to help ensure the smooth running of the operations in Restaurant Associates on a full time basis, contracted to 40 hours per week.
As a Event Planner, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Restaurant Associates? Here's what you need to know before applying:
Responsibilities:
Conducting reactive sales activities including responding to voice and email enquiries from initial to final details for events.
Co-ordinating events across all market segments for both external and internal customers.
Utilising CRM system (delphi) during the planning phase to ensure all details are always recorded and reflective of customers requirements
Producing accurate and detailed event orders. Handing over and liaising with operations team for successful delivery of event; leading weekly BEO meeting
Achieving agreed performance and upselling sales targets
Conducting venue showrounds and post contract planning meetings (face to face and TEAMS)
Ensuring all sales revenue is accurately recorded in Delphi and post event sales are updated
Attending weekly sales forecast calls and sales review meetings, when required
Responsible for generating and sending accurate full pre-payment invoices to the customer. Following correct procedures to ensure all invoices are paid within agreed timescales.
Conducting post-event calls to obtain feedback and optimise repeat business opportunities. Ensuring feedback is acted upon to ensure continuous improvements
Sharing new and repeat business leads with Sales Manager
Liaising with the client onsite teams to ensure a harmonised approach
Attending venue showcase events and FAM Trips, as required
Supporting innovative campaigns for the sales and marketing plan
Always being aware of sales activity/initiatives of our competitors
Maintaining accurate, up-to-date reports and information
Maintaining the Delphi FDC booking system compliance benchmark and other key metrics
Building and maintaining working relationships with local event partners
Supporting with creation of new packages and enhancements to develop the venues C&E offering
Administration duties as requested, and ad hoc tasks as required.
Demonstrating a “can do” approach
Coordination of all Conference and Event bookings including weddings
Contribution to the achievement of the C&E sales budget
Reactive sales activities for the venue including internal client bookings
Ensuring all invoices are generated, distributed and paid in line with T&Cs
Accurate sales reports/forecasts and achievement of venue performance standards
To perform ad hoc tasks to ensure the success of C&E business at the venue
The Ideal Candidate:
Have experience in event coordination/planning
Have excellent communication and customer service skills
Demonstrate a thorough approach to work and show great attention to detail
Be able to establish positive working relationships and communicate effectively
Be able to develop partnerships with industry contacts
Show initiative, drive and ambition to deliver and be a confident decision maker
Self-motivated and ability to maintain focus in the achievement of sales targets and customer satisfaction measures
Good understanding of database management and be competent in Microsoft
Be an effective team player
Previous experience within hospitality sales & event planning
Experienced in achieving KPIs
Good understanding and working knowledge of CRM systems (ideally salesforce delphi) & Microsoft 365
Excellent communication skills
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.
Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/0711/(phone number removed)/(phone number removed)/R/WJ #RA Venues
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength