Description
Based: Aberdeen
The Service team at Ultra Intelligence & Communications C2I is looking for an experienced Service Engineer.
In this role you will provide a high level of service to customers for their equipment supplied by Ultra. This includes installation and commissioning and also maintenance, testing and repairs.
Key Responsibilities:
* Complete scheduled maintenance on Ultra systems in accordance with current maintenance routines.
* Fault diagnosis and repair of Ultra supplied equipment in Aberdeen workshop and onshore/offshore at customer sites, ensuring all test procedures and site records are accurately updated.
* Join the Helpdesk rota submitting weekly status reports to customers.
* Join the on-call and standby Engineer rotas.
* Provide technical support and resolve faults on Ultra systems.
* Provide estimates (time & materials) for tasks and deliver to them.
* Escalates problems which are blocking progress of own work.
* Adhere to company practices and policies, especially health and safety and report any issues.
* Responsible for quality and timeliness of own work.
* Manage security of information as defined in the Security policies
* Manage records and arrange for the repair of customer returned items as directed and in accordance to Ultra processes.
* Installation and commissioning of Ultra supplied equipment and systems at customer sites.
* Document all activities including Site Reports, Defect Reports, Delivery Notes and Job Cards.
* Liaise with and provide technical support to other departments such as Projects, Production and Development.
* Writing of technical reports, specifications and test procedures.
* Provision of practical engineering support to other activities within Ultra, where time and priorities permit.
* Plan travel arrangements and maintain records of expenditures for site visits.
Required Skills & Experience:
Essential
* Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment.
* Good understanding of IT, Networks and Software based solutions.
* Methodical approach to problems with good attention to detail and accurate record keeping.
* Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment.
Desirable
* Knowledge of installing, testing and commissioning of electronic equipment and systems.
* Current experience of supporting marine electronic equipment on vessels.
* Experience in maintaining unfamiliar equipment/systems.
* Knowledge of Permit to Work and Risk assessments.
* Supporting equipment at customer premises.
Required Qualifications:
* ONC / HNC / HND or Degree in Electronic / Electrical Engineering or related discipline, or qualified by experience.
* Full driving licence
* Working at height
* BOSIET Offshore Survival, Medical, MIST
* Ability to obtain SC Clearance
* COMPEX
#LI-DC1
#IC
#LI-hybrid
Notice
Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements.
Our Benefits
Every employee is critical to our success, and as such, we offer a range of flexible employee benefits, including:
* Annual Bonus – Performance Related
* 25 days’ holiday with the option to buy an extra 5
* 4 x Life Assurance Cover
* Flexible working hours
* Early Finish on a Friday
* Pension Contribution
* Our Ultra Select Benefits package includes – subsidised gym & retail, childcare vouchers, cycle-to-work schemes, etc.
Diversity, Equity & Inclusion Statement