Account Handler - CommercialWorking Type Office Based / Hybrid Team ProfileThe Commercial team has extensive experience managing a wide range of commercial policy types and looking after a variety of technical accounts. Rather than focusing on a single specialism, the team works collaboratively to provide comprehensive insurance solutions tailored to clients' diverse needs.Position ProfileAs an Account Handler, you will play a key role in delivering exceptional service to clients by managing their insurance portfolios and supporting the team in providing tailored insurance solutions. Working closely with Account Executives, you will ensure client needs are met efficiently while maintaining high standards of accuracy, compliance, and professionalism. Your role will focus on fostering strong client relationships, driving retention, and supporting operational excellence.Key ResponsibilitiesClient Management Respond promptly and professionally to client queries, ensuring a high level of customer service.Build and maintain strong relationships with clients, understanding their individual insurance requirements.Assist with the preparation and renewal of client insurance policies, ensuring accuracy and continuity of cover.Provide expert advice on a range of insurance products and identify opportunities to enhance client coverage.Policy Administration Process new business, renewals, endorsements, and cancellations accurately and within agreed timelines.Review and ensure the accuracy of policy documentation, terms, and conditions.Maintain up-to-date and accurate client records in line with company policies and procedures.Insurer Negotiation Liaise with insurers to secure favourable terms and ensure policies meet client needs.Negotiate premiums and coverage terms to achieve the best outcomes for clients.Compliance and Regulation Ensure all activities comply with FCA regulations and company compliance standards.Stay informed about regulatory and market changes to provide accurate advice to clients.Collaboration and Teamwork Work closely with Account Executives and colleagues to deliver seamless client support.Share knowledge and best practices within the team to improve service delivery.Support and mentor less experienced team members as required.Candidate ProfileAttributes / Skills / QualificationsCandidates must meet the essential criteria through relevant experience or demonstrated transferable skills. Desirable attributes, skills, and qualifications will be considered a strong advantage.We welcome candidates with medium to advanced experience in commercial insurance, capable of handling a diverse range of policy types.Experience and QualificationsEssential: Experience in a commercial insurance account handling role.Knowledge of commercial insurance products and markets.Proficiency in insurance platforms and client management systems.Strong understanding of FCA regulations and Consumer Duty obligations.Desirable: ACII qualification or willingness to work towards it.Experience with Acturis or similar systems.Key Skills and Attributes Strong organisational and multitasking abilities.Excellent communication and client relationship skills.Attention to detail and a commitment to professionalism.Proactive, solution-oriented mindset.A collaborative team player.