1 and 2 Line Support Engineer Aylesbury£25,000 to £30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you, a 1 and 2 Line Support Engineer, Technical Support Engineer, Technical Support Officer, IT Support Engineer, to join a truly fabulous organisation - full details on application. Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. Also, to help the organastion to keep on top of its ever-changing IT requirements. As the 1 and 2 Line Support Engineer, you will be responsible for:
Provide 1st line IT support via phone, email and service desk
Log, prioritise and resolve support tickets
Troubleshoot hardware, software and network issues
Administer Microsoft 365 and Active Directory user accounts
Configure and deploy PCs, laptops, printers and mobile devices
Support ePOS and payment systems
Diagnose basic network and connectivity problems
Work with third-party providers on escalated issues
Maintain IT documentation and asset records
Provide occasional IT support for events
In order to be successful in your application for the 1 and 2 Line Support Engineer position - Technical Support post, you should have:
At least 3 year's experience in an IT support role
Strong Windows 10/11 and Microsoft 365 experience
Active Directory administration skills
Basic networking knowledge (DNS, DHCP, troubleshooting)
Excellent communication and customer service skills
A methodical, organised approach
A positive, helpful attitude
Essential: Full UK driving licence and access to your own vehicle.If you are a 1 and 2 Line Support Engineer, IT Support Engineer, or similar, looking for an exciting new opportunity for a fantastic organisation, please send your CV to me today as this position will go quickly.