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Senior Legal & Recoveries Business Partner
Department
SHEQ
Vacancy code
ML040
Location
Cricklewood Head Office
Context
Are you a legally qualified professional with a passion for claims recovery, litigation, and financial accountability?
We are pleased to announce an internal opportunity for a Recoveries Business Partner to join the SHEQ team. This is a specialist legal role focused on managing uninsured loss recovery, defending third-party claims, and ensuring Metroline recovers what it is rightfully owed.
You will manage a live caseload, initiate legal action where appropriate, coordinate with internal teams and panel solicitors, and support the company’s wider commercial and operational risk mitigation strategies. This is a key role in ensuring our recoveries and litigation processes are robust, compliant, and aligned with company objectives.
Key Responsibilities
* Manage a live portfolio of recovery and litigation claims, ensuring financial loss is minimised and recoveries are maximised
* Represent Metroline’s legal interests in disputes involving personal injury, property damage and credit hire
* Lead the preparation and submission of legal documentation, including initiating legal proceedings when required
* Coordinate with solicitors, insurers, brokers, and third parties to progress claims and meet time-sensitive deadlines
* Support drivers and internal departments in preparing witness statements and attending court where necessary
* Provide expert advice and assurance on regulatory compliance and litigation strategy
* Ensure GDPR and Consumer Duty compliance across all recovery files
* Lead on reporting recoveries data, losses, and performance against KPIs to internal stakeholders and external regulators (e.g. TfL, TfGM, ComfortDelGro)
* Contribute to internal audits, support the annual insurance renewal process, and act as legal liaison for risk management
* Qualified Chartered Legal Executive (CILEX) or equivalent legal qualification
* Experience in handling claims within insurance or legal environments
* Strong working knowledge of motor, liability and credit hire claims
* Proven ability to negotiate recoveries and progress legal cases independently
* Excellent organisational skills, attention to detail, and ability to manage competing priorities
* Strong stakeholder engagement skills and confident liaising with solicitors, insurers, and internal departments
* Knowledge of transport-related legislation and the operational landscape of a multi-site business
* Strong understanding of recoveries systems, data handling, and performance reporting
* Previous experience in the bus or wider transport industry
* Experience conducting internal audits or compliance reviews
* Exposure to the implementation of integrated claims and recovery systems
Hours of work
38 hours per week, Monday to Friday
The Equality Act
Metroline is an equal opportunity employer, and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
Why apply?
This is a unique opportunity to combine legal expertise with commercial outcomes in a values-led organisation. As part of the SHEQ team, you’ll shape best practice in recoveries, drive financial performance, and influence strategic outcomes across the Metroline and ComfortDelGro portfolios
Please ensure that the subject line of your email clearly indicates the position and vacancy code
Applications
Applications should include:
* The reasons you are applying for the post
* Why you believe you are a suitable candidate
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