A new Freight Forwarding Operations / Customer Service opportunity has arisen to work for a growing Freight Forwarder based in an office Bradford, who operate all Freight Forwarding services, but particularly strong on Sea Freight Exports
Role Description:
This role is the foundation of what our Freight client do: to provide excellent levels of service to clients and external sales people. This will be achieved through the role holders skilled and professional telephone manner, more general communication skills and an in-depth knowledge of the customer service and documentation required for bookings that have differing requirements.
Accountabilities:
- Maintain consistent levels of accuracy in data records on all systems used in the role
- Maintain productivity at or above agreed levels
- To work as a team to demonstrate excellence in all aspects of the team's overarching purpose: to provide excellent levels of service to around 50% of our client base.
- To demonstrate our Freight clients core values at all times
Key Responsibilities:
- Deal with customer queries via telephone/email
- Monitor and maintain shared inbox
- Undertake customer bookings and input data into MultiFreight/CargoWise
- Liaise with Customers, sub-contractors, suppliers and agents
- Check and send customer documentation
- Produce bills of lading
- Provide bill of lading instructions
- Carry out any other reasonable duties required by the business
Essential Attributes:
- Ability to work independently
- Ability to work as part of a team
- Willingness and ability to be flexible
- Ability to work under pressure
- Ability to multi-task
Competencies:
- Attention to detail
- Decision-making ability
- Good organisational skills
- Good communication skills (verbal and written)
- Ability to use Excel, Word and Outlook
- Professional telephone manner (particularly with challenging clients
Qualifications:
- Educated to a good standard in Maths and English
- Industry-related qualifications as agreed with line manager
PLEASE ONLY CANDIDATES WITH EXPERIENCE IN ROAD FREIGHT, SEA FREIGHT, AIR FREIGHT OR SHIPPING APPLY
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