Head of Practice, Quality & Development, ONE SMALL THING
Role overview: The Head of Quality, Practice and Development will play a key leadership role at Hope Street, supporting the growth, quality and effectiveness of our trauma-informed residential community for justice-involved women and their children. You will work closely with the Community Director to contribute to the ongoing development and delivery of services across both the Hope Street Hub and wider housing portfolio, supporting strategic planning, service development and quality assurance processes to ensure our operational model remains responsive to the needs of the women and children we support.
Responsibilities:
* Provide reflective leadership to key team members, modelling trauma-informed and responsive practice.
* Foster a team culture rooted in relational practice, curiosity and accountability to ensure day-to-day delivery aligns with values and aims.
* Support strategic oversight of referral pathways and help shape and implement a responsive referral strategy to increase visibility, maintain a steady flow of appropriate referrals, and strengthen relationships with external agencies, with a focus on fundraising and commissioning opportunities.
* Lead safeguarding excellence and contribute to casework where appropriate, drawing on experience with justice-involved individuals or women-only spaces.
* Support staff navigating complex systems and contribute to the development of a trauma-informed, community-led model.
Requirements and context:
* Extensive safeguarding expertise and leadership experience in services for justice-involved individuals or women-only spaces.
* Ability to contribute to strategic planning and service development in a trauma-informed environment.
* Driving licence, access to your own vehicle and business car insurance.
Equality and diversity notes: This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Team member benefits include a comprehensive induction and training programme, flexible benefits and access to support services.
Location and visibility: Hope Street, Hampshire (residential community for justice-involved women and their children). Some travel may be required to support wider housing portfolio activities.
Seniority level
* Executive
Employment type
* Full-time
Job function
* Quality Assurance
Industries
* Justice services / housing
We offer a range of team benefits, including 28 days holiday plus Bank Holidays (pro rata), additional birthday leave, pension contributions, learning and development opportunities, and more.
Application notes: Referrals increase your chances of interviewing. This role is listed in the Guardian Jobs network with internal references for candidates.
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