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Company Description
We're Together, a mortgage and secured loan provider based in Cheadle, Greater Manchester. Lending year-in, year-out for over 45 years, we've grown into one of the finance industry's best-kept secrets.
Job Description
Due to continuing growth and internal moves, we now require a Quality Assurance Officer (QA Officer) to join our Business Assurance team on a permanent basis.
This is a small QA team within a fast-paced Commercial Lending department. It's an exciting opportunity to develop robust procedures, focus on Conduct Risk measures, and support positive customer outcomes through operational knowledge and assessment skills.
Responsibilities
* Effective QA monitoring on a monthly basis within strict timeframes
* Accurate recording and storage of department sampling
* Effective communication of sampling results and risk areas with managers
* Providing accurate MI to managers and the T&C Manager monthly
* Identifying trends and recommending further review and training
* Monitoring department risk areas closely
* Providing feedback during sampling reviews alongside managers
Qualifications
Essential Experience
* Excellent communication skills
* Strong objection handling skills
* Data analysis and presentation skills
* Ability to meet targets and deadlines
* Awareness of confidentiality requirements
* Proficiency in MS Outlook, Excel, and Word
* Coaching/training experience
Candidates with the following will be given further consideration:
* Knowledge of the Finance and/or Property sector
* Experience in a similar role
Additional Information
We offer benefits such as 25 days holiday (flexible), pension, life assurance, critical illness cover, health cash plan, private medical insurance, incentives, season ticket loans, Ride to Work scheme, gym access, and discounts. Career development and sponsorship opportunities are available.
Please note: All successful applicants will undergo CRB, credit, and fraud checks.
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