Job Details
Role Type: Employment
Contract Type: Permanent
Hours: Full time
Application deadline: Friday, April 24, 2026 – 12:00
Job Closing Date: 24/04/2026
Reference: AC/CCGS/WF
Based: Gateshead
Location: Tyne and Wear
Salary: £23,511 per annum, rising to £24,015 after successful 6‑month probation.
Position
Assistant – Wellbeing Facilitator
Working Arrangements
Office based, Gateshead. Travel/commute around Gateshead.
Hours
35 hours per week.
Job Description
This is an exciting opportunity to join our Caregiver Connected Service in Gateshead and play a key role in shaping a bespoke and engaging service that supports and positively impacts Caregivers.
Responsibilities
* Support and empower unpaid caregivers, including parent caregivers, to build confidence and resilience
* Provide support and information via face‑to‑face, telephone, and other channels
* Facilitate and run carer groups across Gateshead
* Complete statutory carer assessments (MOSAICS), light‑touch assessments and monitoring requirements (training will be provided)
* Provide condition‑specific information and signpost caregivers to community services, respite, and other agencies
* Support young adult and adult caregivers with transitions into adult services, education, employment, or training
* Attend safeguarding meetings and adhere to local and national adult and child safeguarding policies
* Work with external stakeholders across Gateshead, including GP practices, Health & Social Care, and community partners
* Manage caseloads and contribute to service planning through team meetings
* Maintain accurate records, database entries, correspondence, and facilitate feedback from assessments and closed cases
* Make use of supervision, training, and peer support
Desirable Criteria
* Access to own vehicle
* Experience of using MOSAICS
* NVQ Level 2 in Health and Social Care (full or part qualified) and/or 1–2 years’ caregiver support service experience
Key Skills
* Excellent listening and communication skills
* Ability to engage non‑judgmentally with caregivers from diverse backgrounds, cultures, ethnicities, ages, and abilities
* Resilient and confident in handling challenging or distressing situations
* Able to manage own workload effectively
* Collaboratively work within a team
* Competent with Microsoft Office applications
About Us
Carers Federation Ltd is a national charity and company limited by guarantee established in 1992. Our aim is to empower and support unpaid carers, the people for whom they care for and the wider community. The charity is managed by a Board of Trustees elected by our membership.
Benefits
* Auto enrolment pension scheme
* Private and confidential EAP programme
* Subsidised eye tests
* Subsidised seasonal flu vaccinations
Application and Checks
This post is subject to an enhanced DBS check (paid by us), satisfactory medical and 2 references.
To apply, please complete the application form on our website: www.carersfederation.co.uk. If you require any assistance, e‑mail recruitment@carersfederation.co.uk.
We welcome diversity and encourage applicants from all backgrounds to apply. We also welcome an informal discussion about the role – please contact Roz Lynch, Carers Lead: r.lynch@carersfederation.co.uk.
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