Customer Partner 📍 Cambourne - Cambridge | Hybrid Working 💼 Full-time | Customer Service & Support 💰 Competitive salary (based on experience) We are hiring a Customer Partner to join our growing customer service and support team in Cambourne. This hybrid customer-facing role combines call handling, technical support, and service coordination, playing a key role in ensuring customer satisfaction and operational efficiency. Key Responsibilities Respond to inbound customer calls, emails, and service requests Schedule field service engineer visits and coordinate appointments Provide internal support to field and office teams Manage and resolve customer complaints in a professional manner Use CRM systems to log service cases and capture sales leads Provide technical assistance and triage service issues Check stock availability and pricing for products and consumables Maintain and update accurate customer data records Process orders for spare parts and consumables Make follow-up calls to ensure customer satisfaction after service visits Liaise with internal teams to ensure smooth service deliveryEssential Skills & Experience Previous experience in a customer service, customer support, or call centre role Confident with inbound call handling and managing service requests Strong communication and problem-solving skills Ability to explain technical issues clearly and professionally Experience using CRM ...