Summary
We are looking for motivated and energetic people to become Leisure Duty Manager Apprentices here at First Strokes. No experience is required only that you are hardworking and passionate about working with children. We are a growing company and would love to hear from anyone interested in joining our team.
Wage
£9,503 a year
Training course
Leisure duty manager (level 3)
Hours
Monday - Sunday. Exact shifts to be confirmed, including evenings and weekends.
21 hours 30 minutes a week
Start date
Tuesday 2 September 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will need to be a people person, who enjoys the front of house approach.
The job role includes: -
* Meet and greet customers, answering calls and dealing with customer enquiries
* To advise customers on all aspects of swimming tuition (full training will be given)
* To assist all customers who have queries, complaints or requiring information in a polite, friendly and helpful manager
* Dealing with bookings, cash handling, banking and reconciliation in accordance with Company procedures
* Frequent use of Microsoft Word, Excel and Outlook
* Daily use of Course Pro online booking software
* To ensure the effective supervision of customers in the use of the facilities, ensuring their safety and wellbeing at all times
* To be responsible for the premises security and opening and closing of the building in accordance with company procedures
* To administer First Aid where suitably qualified to do so, in accordance with company procedures
* To undertake poolside duties ensuring the safety of the public and colleagues at all times, including monitoring of pool tests and plant room (full training will be given)
* Ensure the adherence to all regulations and legislation relating to working with children
* Working in the water while gaining knowledge and your level one and two swim teacher certificate
* Supporting teachers with lessons - ensuring safety and lessons are delivered in a fun manner
Where you'll work
Hadleigh Road
IP8 3AS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Leisure duty manager (level 3)
What you'll learn
Course contents
* Lead and be accountable for the safe day to day running of a multi-functional leisure facility
* Ensure the leisure facility is fully operational and staff and equipment are resourced and ready for customer use performing duties such as managing the setting up and take down of complicated equipment (trampolines and electronic swimming pool hoists) and maintaining the swimming pool (PH and chlorine levels)
* Solve day to day problems to ensure the leisure facilities service standards are met and maintained
* Plan, organise and manage the allocation and rotation of staff into specialist roles such as sports coaching, lifeguarding and reception duties to meet the daily programmed activities
* Build effective team and individual relationships by supporting, motivating, developing and
* Provide staff with open, honest and clear feedback and through decisive leadership during difficult/emergency situations ensure all staff adhere to agreed processes and procedures
* Apply and adapt own leadership style to different situations and people to achieve desired outcome
* Be accountable for the customer experience during shifts including the management of complaints and feedback
* Ensure own and teams communications are delivered in a style and manner that is relevant to various customers such as adults, disabled, ethnic and minority groups
* Manage all customer comments and complaints quickly and effectively, with a clear resolution. Ensuring these are recorded and analysed and put forward suggested recommendations for improvements where necessary to prevent any reoccurrence of problems
* Perform regular audits and evaluations to monitor and review facility compliance with legislation and industry guidance such as fire exit checks, changing room cleanliness and pool water
* Produce clear, informative reports on any incidents, accidents and occurrences in line with policies and procedures
* Ensure resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturer’s instructions
* Lead the team to ensure the promotion of the business brand by effective use of materials and communication
* Produce regular reports for the Leisure Centre/General Manager on measures such as staff issues, customer complaints, events, and incidents and provide suggestions on how to improve the business
* Manage and support budgets, sales targets and financial key performance indicators in own area of responsibility
* Manage internal IT systems to support the effectiveness of the organisation and facility
* Analyse and interpret financial reports, determining actions where appropriate
* Monitor and audit stock control systems
* Produce financial reports in area of responsibility and identify ways to reduce losses and turn around into a profit
Training schedule
Leisure Duty Manager Apprenticeship Level 3, including Functional Skills in Maths and English.
Requirements
Desirable qualifications
Other in:
None required (grade None required)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Team Working
* Organisation Skills
Other requirements
The key dates provided should be used as a guide only, should the positions be filled, the vacancy will be taken down.