Account Manager – RPO (Retail)
The Role
We’re looking for an experienced Account Manager to lead the delivery and ongoing development of a large retail RPO account within a long-standing and successful partnership.
This is a hands-on, client-facing role ideal for someone who combines strong account management experience with a solid background in recruitment delivery. You’ll take ownership of service performance, build trusted relationships with senior stakeholders, and lead a recruitment team to deliver outstanding results.
We’re particularly interested in someone with a genuine enthusiasm for the retail sector — someone who understands its pace, challenges, and the importance of delivering a consistently high-quality service.
Life at ResourceBank
Our head office in Shropshire is home to a close-knit team where collaboration, support, and celebration are part of everyday life.
* Friendly competition in our breakout space — table tennis, pool, and darts
* Cutting-edge AI and recruitment technology designed to make your role smarter and more efficient
* Regular socials that bring us together, from virtual quizzes to BBQs and team celebrations
What You’ll Need
* Proven account management experience
* Strong recruitment experience, ideally within RPO or high-volume environments
* Enthusiasm for retail and understanding of fast-paced recruitment delivery
* A passion for delivering exceptional client and candidate experiences
* A collaborative leadership style with the ability to influence and build strong relationships
* Flexibility to travel to client sites as required
What You’ll Get in Return
* Competitive salary plus performance bonus
* 25 days holiday (plus bank holidays), increasing with service
* Holiday buy & sell scheme, Cycle to Work and IT purchase schemes
* Healthcare cash plan covering everyday healthcare expenses (including dental and optical), plus shopping discounts and savings offers
* Company sick pay and Employee Assistance Programme
* Enhanced maternity, paternity and adoption benefits
* Financial support for work-related and personal development training
About ResourceBank
ResourceBank is a leading provider of Recruitment Process Outsourcing (RPO) solutions. We partner with organisations across multiple sectors, delivering tailored recruitment services that combine quality, efficiency, and innovation. Rather than operating as an agency, we embed within our clients’ HR teams, working as a true extension of their business.
We believe people thrive when they feel valued, supported, and included. That’s why collaboration, flexibility, personal growth, and a commitment to Equality, Diversity and Inclusion sit at the heart of everything we do.
At ResourceBank, we’re not just recruiters — we’re trusted partners to some of the UK’s best-known employers. We’ve recently transformed how we recruit, introducing innovative, tech-driven processes that position us as one of the UK’s most forward-thinking, multi award winning RPO providers