Company Description
At Telefónica Tech
(part of the Telefónica Group) we believe in building a better world through secure digital enablement, focusing on empowering organisations through every stage of their digital journey, and solving their most complex business challenges with our comprehensive suite of technology solutions across Data & AI, Cyber Security, Cloud, Business Applications, and Modern Workplace.
Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind our end-to-end solutions, which are also backed by our enduring global legacy and advanced capabilities. This combination puts us in a unique position to meet the evolving needs of our customers and guide them confidently through their digital transformation, as a trusted partner.
Job Description
Job Title: EUC Refresh Engineer
Location:
Cambridge, UK (On-site at NHS Hospital)
Contract Type:
6 months contract
Rate:
: £ Competitive
About the Role:
We are seeking a highly motivated and skilled EUC Refresh Engineer to join our team supporting a busy client in Cambridge. This role is crucial in ensuring a smooth and efficient refresh of desktop and laptop devices within a complex and demanding environment. You will be working on-site, directly with end-users, requiring excellent communication and interpersonal skills alongside technical expertise.
Key Responsibilities:
* Deployment and Configuration: Deploying and configuring new desktop and laptop devices (hardware and software) according to established standards and procedures. This includes imaging, software installation and peripheral setup.
* Hardware and Software Troubleshooting: Diagnosing and resolving hardware and software issues on end-user devices, escalating complex problems to senior engineers as needed.
* End-User Support: Providing friendly and professional on-site support to hospital staff during the refresh process.
* Asset Management: Accurately recording and tracking hardware assets throughout the refresh process, ensuring proper disposal of old equipment.
* Collaboration: Working closely with other IT teams and hospital staff to coordinate refresh activities and minimize disruption to clinical operations.
* Documentation: Maintaining accurate records of work performed, including hardware and software configurations, troubleshooting steps, and user interactions.
* Adherence to Policies: Following all relevant company policies and procedures, including data security and confidentiality guidelines.
Qualifications
Essential Skills and Experience:
* Proven experience in end-user compute (EUC) device refresh/deployment in a large and complex environment (healthcare experience desirable).
* Strong understanding of desktop and laptop hardware and software, including Windows operating systems, common office applications, and peripheral devices.
* Experience with imaging and deployment tools (e.g., SCCM).
* Excellent troubleshooting and problem-solving skills.
* Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Ability to work independently and as part of a team.
Additional Information
At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.
We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.
We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.