Employer Gloucestershire Hospitals NHS Foundation Trust Employer type NHS Site Cheltenham General Hospital Town Cheltenham Salary £24,937 - £26,598 (pro rata if part time) Salary period Yearly Closing 11/08/2025 23:59
Clerical Validation Clerk, Band 3
Band 3
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the largest employer in the county, we’re proud to provide outstanding acute, elective, and specialist services to over 650,000 people across our county. Whether you’re just beginning your NHS journey or taking the next step in your career, this is an exciting time to join us. We’re investing in innovation, research, and transformation, with over 100 active clinical studies and major developments underway across our two district hospitals.
You can expect a welcoming and supportive culture and you’ll be supported by passionate colleagues who care deeply about teamwork, development, and delivering exceptional care. We offer structured development programmes, mentoring, and leadership opportunities to help you grow in your career. Gloucestershire has the perfect mix of culture, countryside, and community. With excellent schools, transport links, and access to award-winning green spaces, it’s a great place to live and work.
We value the diversity of our workforce and are committed to creating an environment where everyone feels they belong.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
Clerical Validation Clerk, Band 3 (32 hours a week)
The Urology Team are looking to welcome a motivated, organised, and efficient Validation Clerk into the Urology Support Team. You will be based at Cheltenham General Hospital and will be working closely with consultants and management to deliver surgical care for patients at Cheltenham General Hospital. We are a friendly team who are passionate about working collaboratively to deliver excellent patient care.
While previous validation clerical experience is desirable, upon joining the team you will be given comprehensive training including service delivery shadowing opportunities and the chance to observe our consultants in their service delivery. We actively support career progression, have a generous annual leave policy, and value our team members’ health and wellbeing by supporting flexible working where possible.
Main duties of the job
The post holder will deliver an efficient, confidential, and professional administrative support service to the speciality teams. Responsibilities will include managing patient bookings to facilitate the delivery of patient care and speciality services. Strong communication skills are essential to liaise effectively with patients, relatives, general practitioners, and other hospital staff, ensuring a high-quality, proficient service for both patients and clinicians. The post holder will work as part of an Administrative Support Team and provide cross-cover for Breast, Urology, and Vascular specialities as required.
Working for our organisation
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Our Head and Neck team is undergoing a period of significant change, which has provided a great opportunity to develop the overall service for patients. It is an incredibly exciting time for new recruits to be part of the evolving changes, gain a wealth of knowledge and experience as well as be part of a supportive and enthusiastic team.
Detailed job description and main responsibilities
Please see attached detailed job description, for further queries around the role please contact Katie Mott, Lead Co-ordinator.
Person specification
Qualifications
* GCSE English and Maths at Grade C or above, or equivalent
* Typewriting / word processing RSA Level 3 or equivalent practical experience
* NVQ in Administration level 3 computer literate in Microsoft Office packages
Experience
* Previous experience of dealing with members of the public
* Experience of using own initiative, prioritising workload and utilising organisational skills
* Previous experience of working in a busy office
* Previous medical secretary/hospital/NHS service experience
* Experience of data entry, maintaining databases and data validation of electronic records
* Working experience of TRAK/EPR/PACS/Infoflex
Skills & Knowledge
* Good command and understanding of English, punctuation and grammar
* Excellent verbal and written communication skills
* Proven organisational skills
* Effective, fast and accurate keyboard skills
* Excellent and accurate attention to detail
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.
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