Overview
Sheffield, S1 4EB
£26,176 - £26,733 per annum
Permanent, Full Time (37 hours per week)
We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first. You will play a key role in delivering high-quality IT support across our organisation, working collaboratively with other members of the IT Team to resolve a wide range of 1st and 2nd level incidents and service requests, supporting hardware, Office 365 and core business applications. There will also be opportunities to get involved in technical business changes, making this an ideal role for someone looking to grow their skills and contribute to making a real difference.
Responsibilities
* Provide 1st and 2nd line IT support to around 500 users, ensuring tickets are addressed within agreed Service Level Agreements (SLAs).
* Operate the ITSM tool Halo to log, triage, and manage tickets; escalate to 3rd parties or internally for complex issues.
* Build, install, configure, and repair desktop and mobile devices; maintain up-to-date asset management.
* Support Office 365 platforms (Exchange Online, SharePoint Online, Teams, Azure AD) including setting up new teams and troubleshooting issues, and manage Exchange mailboxes and groups.
Who You Are
If you are organized and enjoy working in IT, or are looking to get into IT, this role would be great for you. You should have some basic understanding of the Office 365 platform and how Teams, SharePoint and Exchange Online operate. You should be customer-focused with a drive to provide excellent service, able to manage your workload and tickets, and capable of problem solving to interpret user issues.
Who We Are
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. We work with people in different ways—from extra-care housing to services and opportunities in home, work, and community settings, including affordable housing. We value diversity and welcome applications from all backgrounds. We are committed to being a Disability Confident Employer and will guarantee opportunities for disabled applicants who meet the essential criteria for the role to demonstrate their abilities at interview. Disabled applicants must disclose their disability on the Equal Opportunities section of the job application, as defined by the Equality Act 2010.
Benefits
* Salary £26,176 - £26,733
* Working hours 37 per week; hybrid working available
* Essential car user allowance of £94.36 per month plus mileage expenses (driving licence essential)
* Generous holiday entitlement: 27 days annual leave, statutory bank holidays plus 4 SYHA days (pro rata)
* 5% pension contribution
* Flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share
* Wellbeing benefits: SYHA Rewards, Westfield Health (employer paid), counselling, discounted gym membership, cycle to work
* Access to training and development programmes
Closing Date: Wednesday 29 October 2025 at midnight
Interview Date: Thursday 6 November 2025
Note: SYHA does not sponsor visas. This advertisement may be withdrawn prior to the advertised date depending on response.
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