This Propositions Manager role sits within the UK Customer Propositions team supporting Individual Protection (IP) and Employee Benefits (EB) business lines. The Propositions Manager supports the delivery of the UK propositions roadmap, from ideation through to market delivery.
The Opportunity
As the UK business continues its growth trajectory and aims to cover more customers than ever before, the customer proposition team develops and delivers innovative propositions that support MetLife’s strategy of creating distribution advantage and delivering value to customers and shareholders.
Internal collaboration is key, working with cross-functional teams including distribution, data & AI, marketing, IT & Change, and compliance to ensure successful execution.
Key Responsibilities
* Assist in delivering the Next Horizon Strategy in line with MetLife’s product development process and playbook.
* Monitor macro-environment, competitor developments, and insurance markets to identify trends and opportunities.
* Support the development of product literature for IP and EB lines, including policy terms, schedules, summaries, and technical guides.
* Build and maintain strong relationships with distribution partners, understanding their needs and providing tailored solutions.
* Monitor and analyze proposition performance, recommending future improvements.
* Support management issues related to sales, operations, complaints, claims, and underwriting.
* Ensure risk management is integrated into daily activities, escalating concerns as needed.
Qualifications
Required:
* Proven experience in developing and delivering innovative, customer-centric propositions in the UK insurance market.
* Proactive mindset with a strategic approach to challenges and opportunities; experience promoting innovation.
* Strong execution skills, managing multiple priorities efficiently to meet deadlines and budgets.
* High attention to detail and accountability for results, with a focus on quality and customer value.
* Customer-focused, with the ability to find creative solutions and manage expectations.
* Expert knowledge of relevant industry regulations, trends, and technologies.
* Excellent communication skills, both written and verbal, with the ability to influence others.
Technical Skills:
Required:
* Degree level education or equivalent, with a commitment to financial services qualifications such as FPC or FCII.
* Proficiency in Microsoft Office.
Benefits
MetLife UK offers a range of benefits including pension contributions, private medical insurance, income protection, life insurance, and additional optional benefits. Employees also receive a monthly benefits allowance of £20.
About MetLife
Recognized as one of Fortune’s most admired companies and best workplaces, MetLife is a leading global financial services company operating in over 40 markets, committed to creating a more confident future for all.
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