Global Governance and Controls Adherence Head
Citi Belfast, Northern Ireland, United Kingdom
This role leads Citi Global Payroll Services (GPS) governance and controls adherence on a global basis, responsible for the design, implementation and maintenance of key governance processes and controls, and for driving a culture of compliance across the organization. This is a senior leadership role reporting to the Global Head of GPS with management of teams located globally.
What You’ll Do
* Metrics and Scorecard Management: Develop, implement, and maintain KPIs and scorecards to monitor governance processes and controls. Analyze performance data to identify trends, areas for improvement, and potential risks.
* Reporting and Communication: Prepare and present regular reports to senior management and the board on governance, risk, and compliance activities. Develop and execute a communication plan to promote awareness of governance policies, processes, and initiatives.
* Governance and Escalation Management: Establish and maintain governance structures and escalation pathways to ensure timely decision-making.
* Data Collection and Analytics: Lead data collection, analysis, and reporting related to governance, risk, and compliance. Use analytics to identify trends and risks.
* HR/Financial Management: Manage human capital and financial resources across GPS.
* Project Management/Ad-hoc Projects Ownership: Lead governance-related projects and other assignments from senior management, ensuring timely completion within budget and scope.
* SharePoint Management: Maintain SharePoint sites used for governance documentation, communication, and collaboration.
* Issue Management: Establish and maintain an issue management process for timely identification, escalation, and resolution of control deficiencies.
* CAP (Corrective Action Plan) Management: Oversee development and implementation of CAPs to address identified control weaknesses and ensure remediation.
* CAMP (Controls Assurance Monitoring Program) Management: Manage the CAM Program to provide ongoing assurance over the design and effectiveness of key controls.
* Global Audits: Coordinate and support internal and external audits, ensuring timely deliverables.
* Records Management: Establish and maintain a comprehensive records management program in line with regulatory requirements.
* ICSA (Intra-Citi Service Agreement) Oversight: Oversee the execution of the Intra-Citi Service Agreement and ensure SLAs are met.
What We’ll Need From You
* Bachelor’s degree in a related field (e.g., Business Administration, Finance, Accounting, Law). Master’s degree preferred.
* Extensive experience in risk and control management, governance, or compliance, with significant global leadership experience.
* Continuity of Business (CoB) Management: Develop and maintain a CoB plan with regular testing and updates.
* Global Payment Controls: Oversee the implementation and maintenance of global payment controls to mitigate fraud and ensure regulatory compliance.
* Data Ownership / PII Management: Define and enforce data ownership, ensure data quality and security, and protect Personally Identifiable Information in line with regulations and policies.
* Proficient in Microsoft Office Suite.
* Strong executive communication skills, both written and verbal.
* Proven ability to multi-task, prioritize, and manage multiple projects.
* Strong analytical and problem-solving skills and excellent leadership.
* Ability to work effectively in a fast-paced, dynamic environment.
* Knowledge of relevant regulations and industry best practices.
What We Can Offer You
This role offers deep exposure to financial services operations and ongoing business challenges that support skill development and career growth. Citi Belfast provides a hybrid working model (up to 2 days at home per week) and a competitive base salary, along with a range of benefits:
* Generous holiday allowance starting at 27 days plus bank holidays, increasing with tenure
* Discretionary annual performance-related bonus
* Private medical insurance packages
* Employee Assistance Program
* Pension Plan
* Paid Parental Leave
* Special discounts for employees, family, and friends
* Learning and development resources
Citi is an equal opportunity employer. Eligible candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility accommodations are available for applicants who need them.
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