About the Role
We are looking to recruit a Senior Sustainable Travel Officer to work 37 hours per week, helping manage and deliver the functions of Passenger Transport, Enhanced Partnership and Sustainable Travel projects.
This post will be part of a team of contract managers and will actively manage a portfolio of subsidised local bus service and demand responsive transport contracts. Key aspects of the role will be tendering, awarding and monitoring passenger transport contracts and operational service performance, as well as contributing to the development and implementation of local transport services and service improvements.
The duties of the post will include the collection and analysis of quantitative and qualitative transport usage data, preparing service reviews and reports, and implementing solutions to resolve performance issues and customer queries. The post holder will also be required to ensure service compliance in accordance with contract specifications, using inspections and enforcement, and by creating and maintaining strong relationships with transport providers.
About You
* Qualifications: Degree or equivalent relevant qualification or proven relevant experience in the areas below;
* Good knowledge and understanding of active and sustainable travel and transport, together with a customer‑focused approach where the customer experience is central to the delivery of the service.
* Experience of developing and influencing successful relationships with internal and external stakeholders and partners, such as schools, businesses, transport operators and communities.
* Excellent verbal and written communication and presentation skills, including communicating at all levels and to a wide range of audiences effectively with understanding, tact and diplomacy, whilst maintaining an objective, assertive and professional stance.
* Effective time, resource and project management skills, to be able to work in a team environment, to manage varied workloads and an ability to work to tight timescales and to agreed targets.
* Excellent ICT skills, including a knowledge and understanding of Microsoft office programmes particularly within Microsoft Excel and the use of bespoke databases and map‑based programmes. In addition to strong numerical and analysis skills, with keen attention to detail, and an ability to work with large data sets, summarise information and prepare reports.
* Experience of working in a procurement or contract management environment including negotiation with external providers or agencies.
We also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer. This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
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