Looking for a role that will have a meaningful impact in HR? We are looking for an individual who will be responsible for supporting operational efficiency and employee experiences in HR by proactively staying abreast of and adopting new technologies.
The opportunity
The main focus of the Workday Support team is to support the delivery of HR services and solutions to Markel by using existing and emerging technologies across all HR systems – including Core HR System, Learning Management, and AI-enabled platforms. The Specialist will solve issues, answer employee questions, and translate sophisticated technical concepts into clear, actionable guidance. Acting as a trusted advisor, the Specialist provides guidance to HR teams on technology utilization, ensures inclusive access to systems, and fosters a culture of digital fluency.
The role also supports change management and testing, collaborates with global HR teams and business partners on pivotal initiatives, and contributes to the implementation of innovative solutions. By monitoring industry trends, engaging in continuous professional development, and role‑modeling a culture of digital fluency, the Sr. HR Technology Specialist supports the HR function in delivering innovative, efficient, and people‑centred solutions.
Responsibilities
* Cross‑coordination of ServiceNow and HR technology system tasks, ticket management, incident triage. Collaborate with functional and technical staff on the resolutions, process changes, and change management. Advise and help maintain all the procedural documentation and tickets handling map.
* Maintain functional and technical expertise to support the Workday Support team including monitoring tickets to investigate and re‑assign or resolve requests and incidents related to HR systems and operations. Deliver high quality customer service to ensure needs are met.
* Develop and maintain the HR system‑related sites, job aids, reference materials, process documentation, develop and deliver training content. Propose process or system improvements, streamline or simplifications.
* Support and complete operational system setup tasks and selected transactions. Coordinate data audit, reporting, and UAT/testing tasks and activities, including ad hoc configuration changes, peer reviews, project support, and mass transactions. Provide full‑service transactional support to senior level management.
* Maintain operational knowledge of LMS workflow, including intake, course/curriculum management, roster and reporting updates. Find opportunities to extend LMS access based on customer’s training needs, role, and responsibilities. Support attendance management activities including instructor/assessor training and attendance follow‑up. Advise system setups that address customer needs and assess SLA delivery against setup requirements. Maintain and improve intake process to be intuitive, thorough, and easy to use.
* Educate and guide privileged system users on best practices for data accuracy and integrity, including proper transactional handling, alignment to HR compliance narrative, and proactive prevention of errors or inconsistencies. Run periodic audits and identify opportunities for audit to validation conversions. Monitor audit activities transitioned to managed services teams. Facilitate intro and overview sessions as well as ad‑hoc requests from HR teams for high‑level transactional and setup overviews. Coordinate the new privileged user manager intake meeting, identify proper role assignments and suggest training plan adjustments as needed.
* Scan, evaluate, and pilot emerging HR technologies. Support business cases and lightweight proof‑of‑concepts. Recommend process simplification and tech‑enabled enhancements to improve efficiency and experience.
* Schedule existing reports. Creation of new basic‑reports with and without confidential data with oversight as needed by Security Administrators. Administration of confidentiality agreements as needed and by request as appropriate per business use case within governance and compliance framework.
Qualifications
* Experience in HR systems or HR
* Experience of customer service or user support experience
* Experience with ServiceNow or similar tools
* Demonstrable understanding of HR systems, processes, data and system design, structure, functions, and HR technology landscape; good understanding of data/reporting/incidents & requests tracking tools; good understanding of HR business dependencies; familiarity with APIs, connectors, and integration concepts.
* Proven problem‑solving and tasks/data dependencies understanding skills; good analytical and root‑cause identification skills; good ability to document findings and translate technical concepts into business language.
* Proven customer service, communication, and presentation skills in a group or team setting.
* Ability to identify inefficiencies and propose streamlined workflows. Good understanding of user‑centric approaches to improve employee experience.
* Exercises sound judgement, actively practices and advises on confidentiality; actively advocates for and educates end users on data accuracy and integrity.
* Proven attention to details and accuracy. Ability to follow through on all tasks and projects independently, manage multiple priorities, and multi‑functional tasks.
* Experience with Agile process delivery preferred
* Familiarity with common integration tools and connectors preferred
Benefits
* A great starting salary plus annual bonus and strong benefits package
* 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
* Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance, income protection, season ticket loan as well as other great benefits on offer
* Countless opportunities to learn new skills and develop in your career with support from the company
Equal Opportunity Statement
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us at rec@markel.com or call 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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