Join to apply for the Sales Assistant role at LUSH
Application Deadline: 14 September 2025
Department: Retail
Location: London - Victoria Station
Compensation: £13.85 / hour
Description
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.
Key Information
* This role is a temporary role with contracts finishing 4/1/26; there may be an option to apply for a permanent role in January.
* You must be available to work either Christmas Eve or Boxing Day and New Year’s Eve or New Year’s Day.
* Hours available: 6-12 hours per week with overtime available in October half term and the run up to Christmas. Must be available at least three full days in a week including at least one weekend day.
* Application Deadline: 14/9/25
* Interview Date: Ongoing from 15/9/25
* Start Date: Flexible from 29/9/25
* Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Greet customers warmly and create a welcoming store environment.
* Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
* Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
* Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
* Maintain a clean, tidy, and visually appealing shop floor.
* Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
* Manage stock levels efficiently, ensuring shelves are well-stocked and ready for customers to shop from.
* Actively control store costs, such as product waste, to help meet the shop’s budget.
* Participate in ongoing training and development to enhance product knowledge and customer service skills.
* Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
* Work on in-store and external events to leave lasting impressions on customers.
Skills and Experience
* Customer Experience: A true passion for delivering exceptional customer service and creating memorable experiences for customers.
* Teamwork: Positive collaboration with colleagues to achieve goals and support team growth.
* Communication: Clear, respectful communication with colleagues, managers, and nearby stores to foster collaboration.
Benefits
* Holiday allowance
* 50% discount on LUSH products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* Flexible working
* Tailored gender affirming care*
*qualifying period/hours required
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