Client Financial Services Assistant Permanent Grade 2 - £24,027 - £25,992 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week Location - Council House / Hybrid The role of the Client Financial Services Assistant is threefold - to provide high-quality clerical support, through the processing of incoming and outgoing mail and email; to provide excellent customer service and advice, through the operation of a busy public phone line; and also to provide highly specialised and technical administrative support to the wider operations of Client Financial Services. Client Financial Services is a unique team responsible for conducting the financial assessments of adults who receive care services provided by Birmingham City Council. Client Financial Services also handle the financial monitoring of over 3000 accounts, administer Birmingham City Council's Direct Payment system for providing care, and also oversees the Appointee and Court Deputy service, which assists vulnerable citizens to manage their finances. In addition to all of the above, Client Financial Services provide advice and information for citizens and staff alike on all aspects of the financial elements of the care process. We are looking for individuals to join our team who can hit the ground running, so previous experience in a financial or care background is highly desirable. We are particularly interested in hearing from you if you have recent clerical or customer service experience within an adult Social Care setting. We value flexibility in our teams, so you may be asked to work within any of our departments depending on the needs of our service, but all training will be provided. Previous applicants need not apply For any informal enquires please contact: Mark Woolnough - Mark.A.Woolnough@birmingham.gov.uk Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification