Job Description
Make a Real Difference – Grow Our Client Base & Keep Care Exceptional!
Are you passionate about helping people? If you have a passion for helping others and want to use your skills in communication, relationship building and sales to make a positive difference in your local community then this Homecare Consultant position could be the perfect opportunity for you. Join Home Instead Norwich as our Client Experience Lead and play a vital role in bringing new clients into our award-winning home care service, while ensuring ongoing excellence for those already with us.
The Homecare Consultant ensures that clients have a positive experience of the service provider receiving a high-quality care service that meets their needs and expectations.
You will require good written communication skills and attention to detail to complete high quality care plans and risk assessments.
What You’ll Do:
Lead New Client Growth
* Respond to new client enquiries quickly and record details on our CRM
* Conduct care consultations, risk assessments, and create person-centred care plans on our digital system
* Work with business development colleagues to generate and grow client enquiries
* Champion our brand and help maintain our reputation for high-quality care and community support
* Track conversion rates and use data to assess and improve your performance
Deliver Outstanding Account Management
* Audit and update care plans and risk assessments regularly
* Carry out initial client reviews and take action as needed
* Build and maintain positive relationships with clients, families, and professionals
* Keep accurate records for clients and Care Professionals on our in-house systems
* Manage your own time, prioritise tasks, and adapt to changing business needs
* Participate in on-call duties
* Ensure compliance with franchise and regulatory standards
Qualifications
What You’ll Bring:
* A passion for helping others and a genuine commitment to exceptional care
* Proven track record of sales success, with the drive to grow client numbers
* Good verbal communication skills with the ability to build rapport quickly
* Experience of building and maintaining positive relationships with clients, families, and professionals
* Good written communication skills
* Strong organisational and prioritisation skills, able to manage your own time and adapt to changing business needs
* Self-motivated with the ability to work independently, use initiative, and be resilient
* Level 3 NVQ (or above) in Health and Social Care, or willingness to study for relevant qualifications
* Commitment to personal and organisational growth and learning
* Excellent working knowledge of IT systems, with experience of Microsoft Office and virtual communication platforms, plus the ability to learn and adopt new technologies where appropriate
* Must have a full UK driving licence and means of transport to visit clients
* Ability to support out-of-hours on-call service
* Ability to work flexibly to meet the needs of the business
Additional Information
What We Offer:
* Structured induction and ongoing development
* Modern, tech-enabled working environment
* Autonomy with practical support from a values-led team
* £25,350 – £27,200 per annum (depending on skills and experience)
* Employee Assistance Programme
* 25 days annual leave plus bank holidays
* Employee Benefit Scheme
* Long Service Recognition
* Pension
* Company Bonus Scheme