Professional Support Network (PSN) Coordinator- Maternity Cover (Part-time)
POST TITLE: Professional Support Network (PSN) Coordinator (Part-Time)
TYPE OF CONTRACT: Maternity Cover
HOURS: Part-time (0.6), 21 hours per week (plus at least 6 Saturdays per year with on-call duties. Opportunity to work additional Saturdays, if desired, at Test Day Rate)
ANNUAL LEAVE: Full-time: 30 days + 8 public holidays (part-time: pro rata)
REPORTING TO: Resource Planning Manager
TO APPLY: Send your CV and Cover Letter to noorullah.khan@ihlondon.com
DESIRABLE START DATE: Immediately available
Join International House London as our Professional Support Network (PSN) Coordinator and play a vital role in maintaining the quality, compliance, and engagement of our examiner network. With your strong organisational skills and passion for professional development, you’ll help ensure our Examiners are well-supported, up to date, and fully prepared to deliver a consistently excellent exam experience.
* In this role, you’ll play a vital part in ensuring the smooth and compliant operation of our examiner network across all IHTA activities. You’ll manage examiner records, coordinate training and standardisation, and support both new and experienced Examiners in maintaining their active status. Working closely with Examiner Trainers, Team Leaders, and exam boards, you’ll help organise key training events, monitor performance, and stay up to date with the latest requirements from Cambridge and the British Council. You’ll also lead on recruitment and onboarding, contributing to a high-performing and well-supported examiner team. This is a dynamic role that requires excellent communication, strong organisational skills, and a proactive, solutions-focused approach to examiner management and quality assurance.
* You’ll have the opportunity to work collaboratively across departments, influence improvements in staff processes, and ensure we meet the high standards set by our exam board partners.
* Working in our dynamic Exams team, you’ll gain insight into the fast-paced world of high-stakes assessments and help support life-changing educational journeys.
Skills and competencies:
• Excellent organisational and time management skills
• Acute attention to detail
• Experience in following stringent systems and processes
• Excellent interpersonal and communication skills
• Ability to work unsupervised and demonstrate awareness of when to refer complex matters to senior staff
• Demonstrable ability to use different IT packages confidently and competently
• Ability to work quickly and accurately with basic numerical information and financial records
• Ability to prioritise work and work effectively under pressure
• Ability to work flexibly as part of a small team
• A commitment to acting in the best interests of the staff, candidates and test centre at all times
• Experience working within an exams’ environment
• Experience of working with clients in an international context
The ideal candidate will combine exceptional organisational skills with strategic coordination to support our international examiner network and uphold the highest standards in assessment delivery. In this role, you’ll have the opportunity to make a real impact by helping people access life-changing educational opportunities—whether they are English language learners taking high-stakes exams or educators working towards professional recognition.
This is more than just an administrative role; it’s a chance to be part of an organisation that has been a leader in international education for over 60 years, continuing the vision of our founders, John and Brita Haycraft, to build bridges between cultures and communities through education and opportunity.
About Us:
International House London (IH London) stands as a testament to a powerful vision – one that began in 1962 when John Haycraft (CBE) and his wife Brita Haycraft founded a school with the belief that language could bridge cultures and transform lives.
Today, that vision flourishes in our landmark Covent Garden location, where we’ve created a vibrant hub of global learning and cultural exchange in the heart of London.
Our diverse educational community offers far more than just language courses – we’re a meeting point for global minds and a launchpad for international careers. Our comprehensive portfolio includes innovative English language programs, prestigious teacher training courses (CELTA, Delta, and specialised CPD), and dynamic Young Learners’ programmes that run year-round. We’ve also expanded our reach to embrace 17 additional languages, reflecting our commitment to truly global communication.
As one of the UK’s largest IELTS test centres, we’re proud to help thousands of students achieve their academic and professional dreams. Our expertise extends across a broad spectrum of internationally recognised qualifications, from Cambridge exam preparation to specialised OET courses for healthcare professionals.
At IH London, we focus on what endures: the fundamental human need to understand and be understood. While methods and technologies may change, our commitment to breaking down barriers between cultures is what drives us forward.
What we offer to our Employees:
* 30 days of annual leave + Bank Holidays from first day of employment.
* Pension enrolment from first day of employment. Employee and Employer pension contribution will start at 4%.
* Hybrid working arrangements, where possible.
* Free language training for IH courses *Terms and conditions apply.
* Perks at work.
* 20% off all food and drink at the onsite Café.
* Health Cash Plan.
* EAP by Bupa.
* Cycle to work scheme.
To Apply :
Please send your CV and Cover Letter (no more than 1000 words) outlining how you meet the criteria for the role to noorullah.khan@ihlondon.com. Applications will close on 20th August 2025. We reserve the right to interview and appoint a suitable candidate prior to the closing date, so early applications are encouraged.
We encourage fairness and equality in our Recruitment and selection process. Our shortlisting and interviewing will be carried out by more than one person: Internal members of the interview panels are informed about the company’s recruitment and selection of staff policy. Interview questions will be related to the requirements of the job and not of a discriminatory nature.
International House London’s Values:
Ethical, Inclusive, Innovative, Passionate, Professional
We are always happy to help you. Contact our team who can speak many languages.
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