Job Description
Scrumconnect Consulting is a UK national SME award‑winning software development consultancy with over 300 consultants across the UK. We work with UK Public Sector clients to build impactful, award‑winning digital services that improve millions of lives.
We take as much pride in our people, culture and work‑life balance as we do in making services that improve millions of lives. Collaborative, entrepreneurial and dedicated to problem‑solving, we bring the step change our customers need to sustain innovation.
Location
Newcastle, Manchester, Sheffield or Leeds
3 Ways We Are Different
* We're not just a consultancy. We're a community. Our knowledge‑sharing, learning/unlearning, problem‑solving culture benefits our consultants and our clients.
* All our people are highly experienced. Our consultants typically have at least 10 years' experience solving complex business problems.
* Handpicked high‑performing teams with high empathy, trust and a mindset of continuous learning.
Performance Analyst – Skills
* Lead role in developing performance metrics and key performance indicators (KPIs) for the service, building dashboards and providing in‑depth reports to communicate key metrics.
* Track and measure customer behaviour; use data to inform iterative service changes, following a process of continual iteration and measurement to monitor, iterate and improve.
* Strong communication skills; identify and communicate service performance, actionable stories and business insights from the data to stakeholders and the team to inform user‑centric design decisions.
* Analyse data from web‑analytics tooling such as Google Analytics.
* Validate or assure the implementation of web analytics.
* Identify additional data sources that can be used to measure performance.
Typical Experience Required
* Experience in Agile, working closely with User Researchers, Content Designers, Interaction Designers, Business Analysts, Developers, Product Owners, Delivery Managers, and others to ensure the team has access to the best evidence and uses it in designing and optimising the service.
* Experience building team capability through role modelling, mentoring and coaching.
* Ability to manage relationships with non‑technical colleagues and work in a collaborative, inclusive way.
* Interpret A/B and multivariate testing to enable the effects of changes to be tested and to support iterative improvements.
* Expertise in digital performance analysis and configuration and deployment of digital analytics solutions such as Google Analytics.
* Influence teams to ensure trials and iterations are designed so that reliable and trustworthy evidence is produced, and ensure findings are robust (e.g. tested for statistical significance before delivery).
* Work with agile teams to ensure their service meets the performance requirements in relation to analytics set out in the Digital by Default Service Standard.
* Proficiency in SQL.
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